Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA. This role will require frequent travel to customer sites and you can expect up to 75% travel.

The Deployment Engineer is a key team member in a customer facing role, responsible for the deployment and continued evaluation of the system in multiple use cases, with this role specifically focused on the home use case. 

Responsibilities:

• Support engineering with deployment and development, serving as an on-site representative 
• Develop testing plans and support procedures for the customer site, prioritizing the product roadmaps and development goals 
• Execute robot commissioning and testing at the customer site, including tracking and analyzing collections, coding and debugging as necessary
• Ensure a positive customer experience and maintain the desired performance and reliability of the robot in the field
• Work with engineering to troubleshoot hardware and software issues as they appear and documenting learning to develop new SOPs
• Plan and execute the logistics of deploying early-stage robotic systems to homes and apartments
• Work with robot operators and technicians as the site lead, ensuring required work is completed and tools, spares, and equipment are available 
• Communicate feedback to engineering clearly

Requirements:

• 3-5+ years of work experience in automotive or industrial automation/robotics integration, deployment, and development 
• Engineering degree 
• Excellent judgment and execution in high pressure situations
• Ability to work with your hands on electro - mechanical systems
• Experience with stakeholder management and customer success
• Experience transitioning products from design to pilot to commercialization 
• Familiarity with project management software (Confluence, Jira, etc.)
• Willingness to travel frequently to customer sites

Bonus Qualifications:

• Software validation experience
• Experience with Linux, Python or coding languages

The US base salary range for this full-time position is between $125,000 - $185,000 annually.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.