Posted:
8/28/2024, 3:36:39 AM
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Provides participant intake triage and consultation.
Provides crisis intervention services and linkage to resources for the appropriate level of care, including community resources.
May provide specialty consultation related to special needs, adoption, elder care, adult disability, education, spouse relocation and transition services, building healthy relationships, becoming a new parent, work life, document translation, and peer-to-peer support.
When contractually required, provides telephonic consultation related to Critical Incident Response services, health and wellness presentations, and/or orientations.
When contractually required, processes and coordinates requests for Critical Incident Response services, Drug Free Workplace cases, and management referrals.
Provides education to callers regarding EAP benefits, including vendor resources, and website features.
May provide non-medical counseling to eligible participants.
Real time documentation to meet qualitative and quantitative performance expectations.
Takes responsibility for own development and stays current on skills, techniques, and licensure requirements needed to better serve members and help Magellan achieve business and operational goals.
Adheres to all contract requirements such as qualification, performance standards, meetings, trainings, etc. as well as compliance with team standard operation procedures and company policies.
Responsible for maintaining call standards necessary to meet contract Average Speed of Answer (ASA) requirements.
Demonstrates flexibility in areas such as job duties and schedule to aid in providing quality customer service and building a high-performance team.
Responds to customer website chat as required. Provides follow up to priority cases.
All other duties as assigned.
Other Job Requirements
Responsibilities
Master's degree in behavioral health or related field.General Job Information
Title
Triage Counselor IGrade
24Work Experience - Required
Behavioral Health, ClinicalWork Experience - Preferred
Education - Required
Master's - Behavioral HealthEducation - Preferred
License and Certifications - Required
LCSW - Licensed Clinical Social Worker - Care Mgmt, LMFT - Licensed Marital and Family Therapist - Care Mgmt, LPCC - Licensed Professional Clinical Counselor - Care Mgmt, LPC - Licensed Professional Counselor - Care Mgmt, Must be an independently licensed behavioral health clinician - Care MgmtLicense and Certifications - Preferred
Salary Range
Salary Minimum:
$58,440Salary Maximum:
$93,500This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Website: https://magellanhealth.com/
Headquarter Location: Avon, Connecticut, United States
Employee Count: 10001+
Year Founded: 1969
IPO Status: Public
Last Funding Type: Private Equity
Industries: Biotechnology ⋅ Health Care ⋅ Hospital