Vision Care Sales Rep

Location: Mexico City

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Vision Care Sales Rep supporting the Commercial team, you will support the US AR team. This involves customer account support account payment support, research of open AR, daily interactions with customers, and coordination with other members of the AR and Customer Service teams as needed.  You will provide customer support such as invoice/statement copies, general account questions involving invoice discrepancies, payment issues, deductions, etc.  This includes processing payments received via credit card/direct debit over the phone and email and answering incoming AR calls.  The ideal candidate will have a high level of organizational skills, keen attention to detail, strong written and verbal skills, and a strong desire to learn.  

In this role, a typical day will include:

• Interact with Alcon customers for account reconciliation, remit reconciliation and payment processing
• Solve customer and processing problems, escalate to Analyst/Sr. Analyst as needed
• Provide support to cash application team as needed for proper application of payment.
• Provide support to AR team in accumulation of data needed for MyAlconPay and Alcon Going Green Projects
• Provide support to Key Accounts team related to deduction management
• Responsible for handling emails in Payments Box and answering calls, prioritize payments and customer requests

• WHAT YOU’LL BRING TO ALCON:

• Education: Bachelor’s degree (Accounting, Finance, Administration, Psychology, etc.)
• Advanced level of English
• 1-2 years of experience in Accounts receivable, customer service, or related.

• HOW YOU CAN THRIVE AT ALCON:

• Opportunity to join a growing, early-stage organization built within a mature, stable global company.
• Friendly working environment and a diverse and highly motivated team
• Individual career development plan and possible career growth within a newly created account
• Truly international environment and daily interactions with colleagues and stakeholders from all over the world
• Attractive benefits & compensation package

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.