IT Support Specialist

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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As a member of the CACI-Wexford group Special Operations and Asymmetric Solutions Group (SOAS) we are renowned for bringing the expertise of our motivated, innovative professionals to address customers’ most difficult challenges and requirements. Using our cutting-edge practices, tools, and technologies, CACI's SOAS offers a range of solutions to address customer needs. At CACI-Wexford you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers.

In support of the Joint Navigation Warfare Center (JNWC) contract, you will be a part of our team’s efforts to empower the Department of Defense’s navigation warfare (NAVWAR) mission ensuring positioning, navigation and timing superiority. Our mission is to provide combatant commanders and joint force commanders with subject matter expertise on planning and conducting NAVWAR by providing knowledge of friendly and enemy NAVWAR Order of Battle and PNT-related successes and threats.

The ranges listed at the end of this job posting are CACI’s general guidelines.  The specific/budgeted/target pay for this position is as follows: Novice 45,500 - 66,200; Intermediate -50, 000 - 72,000;2S-70,000 - 91,700; Advanced-75,000 - 99,300 

About the Role:

• Provides technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies

• Schedules and coordinates customer desk‐side support for the installation of new software or to performance hardware or software break/fix activities

• Sets‐up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals

• Investigates and resolves all connectivity issues related to end‐user, site infrastructure and IT equipment •Actively participates in construction project planning, providing detailed requirements for facility IT specifications

• Responsible for the on‐site coordination of break/fix installations with hardware maintenance providers, providing after hours support when required

• Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information

• Recommends customer service and IT process support enhancements by researching and recommending new technologies and processes

You’ll Bring These Qualifications:

• 5/7 Yrs Relevant experience

• Interim Secret clearance with the ability to obtain TS/SCI level clearance

• BA/BS technical degree & Information Assurance Level Technician experience in a large gov consulting environment

• Must have one of the following; IAT Level I Certifications: CompTIA A+/CompTIA Network+/EC‐Council CND (8570 cert)

 

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.​
 

Minimum Required Hourly Wage:

$27.88

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.