Posted:
12/15/2025, 10:44:41 PM
Location(s):
Cincinnati, Ohio, United States ⋅ Ohio, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Operations & Logistics
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Profile Summary
Manages and coordinates operational activities within consumer default servicing and recovery operations, ensuring efficient processes, regulatory compliance, and a strong control environment. Demonstrates a thorough understanding of asset recovery strategies, loan and lease servicing, and call center operations. Responsible for driving operational excellence through innovation, agility, and outside-the-box thinking. Builds and sustains high-performing teams by fostering engagement, satisfaction, and accountability. Partners with senior leadership to present key metrics and insights that drive business decisions. Maintains a sound control environment to mitigate risk and ensure compliance with corporate policies and applicable regulations. Additionally, the role requires foundational reporting and technical acumen to effectively analyze operational data, leverage reporting tools, and collaborate on technology-driven process improvements.
Job Description
Directly and through staff, manages and coordinates recovery operations across assigned functional areas. Ensures quality service and effective support for internal and external customers, including borrowers, internal stakeholders, and regulatory agencies. Provides strategic leadership by setting clear goals, monitoring progress, and fostering accountability and engagement among team members. Oversees compliance with corporate policies, investor guidelines, and applicable laws and regulations while maintaining a robust control environment. Demonstrates expertise in recovery strategies, loan and lease servicing, and end-of-term lease obligations. Utilizes reporting capabilities and basic technical skills to interpret key business metrics, identify trends, and support data-driven decisions. Partners with technology teams to evaluate and enhance operational systems, implement process improvements, and assist with technology conversions. Effectively presents complex information and recommendations to senior leaders. Champions innovation and agility by introducing creative solutions and process enhancements to meet evolving business needs. Collaborates with cross-functional teams to evaluate and enhance operational systems, implement process improvements, and support technology conversions.
Preferred Skills/Experience
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Website: https://www.usbank.com/
Headquarter Location: Minneapolis, Minnesota, United States
Employee Count: 10001+
Year Founded: 1863
Industries: Financial Services