Technical Customer Support Representative

Posted:
2/19/2026, 11:03:58 PM

Location(s):
Lower Silesian Voivodeship, Poland ⋅ Wrocław, Lower Silesian Voivodeship, Poland

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

A Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone, e-mail and chat technical support to a customer base supporting Promethean bespoke software and hardware.

Working hours: 3:00 p.m.–11:00 p.m. (second shift, supporting the US market)

Hybrid model: 1 day in the office, 4 days remote.

Salary ranges: 65,100 - 89,400 PLN annually + annual bonus

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.

Our benefits include:

· MultiSport Card

· Private Medical Insurance with Dental/Vision Coverage

In addition to paid annual leave plus public holidays, Promethean offers the following paid leave:

· Birthday day off

· Multicultural day off

· Two Volunteering Days

· Well-Being Programs (For example, company-wide health challenges)

· Reward and Recognition Program

· Fruity Tuesdays

And more!

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Technical Customer Support Representative

Promethean

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