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Job Description:

Solutions Dsgn & Impl Manager

Description:

MNX Global Logistics is a leader in time and mission critical logistics and supply chain services and is now part of the Marken Precision Logistics entity under UPS Healthcare.  Whether it is a medical device, a radioactive cancer therapy, the engine of an airplane, a high-speed network router or a liver donated for transplant, the most time sensitive shipments in the world are entrusted to MNX/Marken. MNX/Marken is looking for talented people who want to make a difference by helping the world successfully transport the most important shipments.

Purpose:                                                                                                                        

The Client Implementation Manager (CIM) is a critical role within the organization. The company requires leadership in project solutioning, planning and execution for the implementation of new clients as well as ongoing support of existing clients. The role will also oversee quality of service provided to clients and manage the successful implementation of large-scale commercial projects

Primary Duties and Responsibilities:

• Work with appropriate personnel (Global Vendor Management, OPS, Field OPS) in sourcing rates with carriers and/or vendors for prospective customers and onboarding via to Marken vendor onboarding process
• Work with Pricing when needed to provide operational input / direction for proposal responses
• Serve as project manager for commercial opportunities and implementations:
  • Mapping opportunities working with airlines and vendors to provide door-to-door solution to meet customers’ expectations including turnaround time and cost
  • Resourcing (time, capital expenditure, operational expenditure, equipment, etc.) required to complete commercial implementations
  • Long and short term project management plan creation, defined in collaboration with management
  • Develop a schedule for project completion that effectively allocates the resources to required activities and execute as scheduled
  • Delegate tasks on the project to employees best positioned to complete them
  • Serve as point of contact for multiple teams involved in any project to ensure alignment and on time completion
  • Monitor progress and make adjustments as needed
  • SOP development
  • Account onboarding – Salesforce process including Conga and DocuSign, to push agreements to customers and facilitate opening new accounts.
  • Implement in partnership with Customer Advocate, and upon completion turn over fully to Customer Advocate for ongoing support
• Existing customer maintenance
  • Assist the Customer Advocate Team in project / action item management for existing customers onboarding new business, resolving pending issues, etc.
  • Monitor progress and follow up as needed to ensure completion
  • Delegate tasks on the project to employees best positioned to complete them
  • Serve as point of contact for multiple teams involved in any project to ensure alignment and on time completion
• Internal training
  • E – Learning platform adherence
  • Call center
  • Customer advocate training and turnover of new clients
  • SOP training and re-version
• Additional projects as assigned by Supervisor/Management

Key Skills / Abilities:

• Must be able to read, write and communicate (speak) in English.
• Able to communicate verbally and in writing on work requirements, status of work in progress, and work completed.
• Leadership skills.
• Interpersonal skills.
• Decisiveness.
• Problem-solving skills.
• The ability to delegate effectively.
• Time management skills.
• Most work is complex and requires a high level of judgment.
• Able to follow simple to complex instructions and directions.
• Requires ability to decide on a course of action.
• Some prolonged periods of sitting may be required.
• Must be able to work in a fast-paced environment.
• Some road and air travel may be required.

Employee Type:
 

Permanent

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