The pay rate or range for this position is: $65,000 to $70,000 per year

 

Job Summary

This position has ownership and accountability to directly manage Lab Services field operations and supporting teams. This is a
dynamic position that requires superior organizational skills, attention to detail, best-in-class customer service and a can-do attitude.
The ideal candidate will be professional, articulate and enjoy working within a collaborative, fast-paced start-up environment.
He/she will leverage a broad range of skills with a high degree of professionalism, initiative, proactivity and collaboration, and
exercise good judgment in a variety of situations. He/she must be able to work under pressure with the ability to handle a wide
variety of activities with significant attention to detail and handle confidential matters with discretion.

Job Description

Essential Functions:

• Manage the day-to-day operations, and performance of the field operations team.

• Act as a point of contact with customer personnel, including troubleshooting and resolving escalated customer issues.

• Work with managers and supervisors to ensure smooth client site inclusive of PTO requests, employee absences and critical

client coverage requests.

• Oversight to maximize billable hours of unassigned field staff to tasks/projects such as lab moves and special projects.

• Responsible for the accuracy and updates of team structure

• Manages and leads a high-performance team; provides mentoring.

• Fosters a success-oriented, accountable environment.

• Manages policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee

relations, visual controls, and performance measures.

• Conducts regular meetings with supervisors/management to review ongoing work, procedures, problem solving, etc.

• Learning and performing Lab Services tasks as needed. Providing training, backup, and additional support for Lab Services

direct reports.

• Identifying and implementing improvements and best practices to internal and client-facing services workflows

• Performing work process documentation, metrics tracking, communication routines, and client account management tasks.

• Performance management of direct reports and assigned service areas.

• Additional administrative and lab services support tasks as necessary.

Requirements:

• 4-year degree or equivalent experience.

• 2+ years of team management and leadership experience.

o experience managing remote teams a strong plus

• 2+ years of laboratory or medical environment (academic or industry) experience a plus but not required.

• Microsoft Office skills, i.e. Excel, Word, etc. Excellent written and verbal communication skills

• Knowledge of P&Ls, job costing, and forecasting.

• Professional demeanor and superior interpersonal skills are essential.

• Proven ability to work well with others and motivate people.

• Will work both independently and as part of a team with people at all levels of the organization.

Work Environment

• Small-to-large office environment.

• Fast paced work environment.

• The noise level in the work environment is usually moderate.

• Exposed to a combination of normal office type environments and shop environments.

• Regularly exposed to dust, odors, oil, fumes, cleaning products and noise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the

essential functions of this job.

While performing the duties of this job, the employee is occasionally required to perform the following repetitive movements: stand,

walk, sit, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk

or hear. Ability to stand, walk, and sit for long periods of time. The employee may occasionally lift and/or move up to 40 pounds of

office and facilities equipment (cleaning products, tools, and ladders) and trash and the ability to safely use equipment provided.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and

the ability to adjust focus.

Under The Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that

are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!