Who You Are

TabaPay is currently hiring a Client Account Manager to add to our rapidly growing Client Success organization. As a Client Account Manager, your primary responsibility will be to develop and maintain strong relationships with our key clients helping to grow the existing business. This will be achieved by working closely with each client emphasizing a strong client connection, providing valuable insights, and giving personal account support. You will serve as the focal point for all information and communication on critical client issues and will be responsible for managing many aspects of the client’s interaction with the company (technical, workflow, customer support, risk, billing, etc.) A successful Client Account Manager understands TabaPay’s strategic direction, identifies new opportunities within existing clients, and knows when and how to collaborate with Sales, Product, Finance, or other teams at TabaPay.

What You’ll Be Doing

• Responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients
• Achieve scalable and sustained growth by proactively engaging with clients to drive organic revenue growth and optimize the adoption of new products and features
• Partner with clients to develop account strategy, build trust and demonstrate the value of TabaPay and our products 
• Gain an intimate understanding of clients’ programs, competitive landscape, and business goals
• Prevent churn by uncovering and addressing service roadblocks and managing clients’ health
• Manage and coordinate support teams to complete servicing activities 
• Review key reports and metrics related to the program and analyze the data and discern any issues or opportunities
• Conduct effective routine conversations and presentations for clients (e.g. Business Reviews)
• Train and educate clients on TabaPay’s new products and features
• Work cross functionally with other departments to ensure that tasks to support the health of the client are done timely and accurately (e.g billing questions, service inquiries, technical troubleshooting etc.)
• Desire to be hands-on and dive deep into operational details to help solve any client-related issues
• Know when to properly escalate existing client issues to senior leadership to ensure accurate resolution and cross-functional prioritization

What We Are Looking For

• Bachelor’s degree preferred
• Minimum of 5+ years in payments industry experience, and in building & managing client relationships
• Excellent communication and relationship-building skills
• Excellent presentation skills and ability to communicate with C-level business executives
• Experience in early-stage products, markets, and companies preferred
• Self-driven, motivated, and results-oriented
• Passionate about creating a positive impact for TabaPay and our clients
• Challenging the status quo is your second nature

The pay range for this position is $95,000-$105,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.