What's the opportunity? 

We are seeking a Scaled Customer Success Manager to join our global Success Management organization. You’ll work with a wide variety of customers, acting as an expert point of contact for all things product and usage - helping them implement Intercom’s suite of tools in a way that solves their business’s biggest problems.  You’ll use technology alongside face-to-face meetings to deliver the best possible experience to our customers.  You will also be uniquely positioned to design and implement new processes as we build out this new team aimed to deliver more value to more of our customers.

If you want to join an innovative team, working with Intercom Customers across multiple segments and industries, you’ll find your home as a Scaled Customer Success Manager at Intercom.

What will I be doing? 

• You’ll engage customers with a goal of driving deep product adoption.
• You’ll leverage technology to drive positive outcomes for our customers.
• You’ll develop, test, and iterate on scaled playbooks and engagement strategies.
• You’ll be in charge of driving implementation projects with your customers.
• You’ll partner closely with Sales to drive the best customer experience possible.
• You’ll be deeply involved in shaping what Scaled Customer Success looks like at Intercom.
• You’ll work closely with R&D, acting as an internal spokesperson for our customers.

What skills do I need? 

• 2+ years experience working in a customer-facing organization.
• A proven track record of adding real value at a dynamic and fast growth company.
• Ability to understand and communicate complex problems clearly and concisely to different audiences.
• Self-motivating and entrepreneurial team player.
• A keen interest in designing, developing, and sending content to customers.
• Experience building lasting relationships with customers and colleagues.
• Experience setting up and using SaaS products.

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $104,063 - $120,938. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).