• To be efficient, pleasant, courteous, polite, concerned and helpful to all clients under all conditions at all times. Clients can often be distressed or worried and need extra understanding and empathy from the reception team.
• Ensure that the client leaves the practice, where appropriate, with another visit scheduled for their continued pet health care. Specifically, organise a follow-up, recheck, or re-vaccination appointment.
• Answer the phone promptly and courteously and convert telephone enquiries into appointments where appropriate.
• Keep reception and the waiting room area tidy and well organised.
• See that appointments remain on schedule by being totally familiar with times required for different procedures and problems, organising a double appointment if necessary.
• Follow up, in a concerned manner any missed appointments, (check where necessary with the relevant veterinary surgeon). Records should always be marked if a client fails to keep an appointment.
• To take, record and pass on messages accurately (and quickly if urgent). Correct use of the message board as appropriate.
• Promote our services and products.
• To co-ordinate and ensure a smooth client and pet flow within the practice from the waiting room to payment processing.
• To work towards the goal of 100% collection of fees for services rendered
• To process payments accurately and efficiently and allocate against the appropriate invoiced items on the client’s record on computer.

• A minimum of 12 months’ experience dealing with customers in a customer facing role.
• Confident using the telephone
• Reception or Client Care experience
• Cash handling and till operation
• IT skills – confident in the use of Word, Excel and Outlook as a minimum
• Knowledge of client-based computer system and using a multiple line software-based telephone system
• Organised with the ability to prioritise duties and multitask when necessary
• Excellent verbal and written communication skills
• Sensitivity and flexibility
• Excellent attention to detail
• Clear speaking voice
• Of smart appearance
• Personable and approachable
• Able to work to set protocols.

Salary Value: £28,392.00;

Salary Description: per annum;