Essential Duties and Responsibilities

· Guest Relations: Provide exceptional customer service by addressing and resolving guest inquiries and concerns.

· Suite Management: Ensure that all suites are up to standard, including cleanliness, presentation, and readiness before guests arrive.

· Catering Coordination: Work closely with catering teams to ensure that food and beverages are prepared on time, presented attractively, and meet guest expectations.

· VIP Guest Services: Take professional photos of Platinum VIP guests who purchase the all-inclusive ticket package.

· Usher Assistance: Assist ushers in guiding guests to their seats and providing necessary directions or information.

· Event Support: Answer guests' questions, provide information about the event, and ensure a smooth and enjoyable experience for all attendees.

· Additional Responsibilities: Perform other duties as needed to support the success of each event.

Qualifications

Education and/or Experience

· Guest-Oriented: A genuine care for guest satisfaction, ensuring every guest has a positive experience.

· Patience and Interpersonal Skills: Ability to handle guest interactions with patience and professionalism.

· Attention to Detail: An eye for event planning and a commitment to maintaining high standards in all areas of responsibility.

· Hospitality Experience: A background in hospitality, with a focus on customer service or event management, is required.

· Flexible Availability: Willingness to work a varied schedule, including weekdays, weekends, and event-specific hours.

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical requirements include operating a keyboard and moving around the facility. The candidate must also be able to hear and speak to use a two-way radio and telephone. The candidate must also be able to work extended hours, weekends, and holidays as required.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.