Job Description:

Pattern is one of Australia’s leading ecommerce digital agencies, awarded Australia’s Best Digital Agency by NORA. We are also the largest seller on Amazon globally, representing brands across all product categories.

We offer perks like 5 weeks of annual leave, hybrid and flexible working, reduced summer hours, a competitive salary, plus stock options upon joining.

We are an outgoing, data-driven, and ambitious team, and due to our recent success, we’re growing. Our people are everything - each hire is vital to us. We're looking for a strategic Account Director to join our Melbourne office and help deliver client success and agency growth.

This is a brilliant opportunity to work in a digital agency that combines ecommerce consultancy with marketplace acceleration. If you’re passionate about digital growth and thrive in a dynamic environment, you’ll love working with us - Pattern is committed to professional development at every level.

Frequently Asked Questions

What is a day in the life of an Account Director?

• Client Leadership & Strategy: Lead the strategic direction of your client portfolio across Performance Marketing, Organic Search, Social and CRM, ensuring both relationship and revenue KPIs are met and exceeded.

• Cross-Functional Collaboration: Work as an expert across all channel teams, overseeing and coordinating client deliverables, ensuring excellence in execution and communication.

• Thought Leadership: Provide strategic guidance to clients and internal teams, ensuring a forward-thinking approach to digital marketing and ecommerce.

• Account Growth & Retention: Build trust with senior client stakeholders, develop long-term relationships, and ensure account renewals are planned with a focus on growth.

• Commercial & Operational Excellence: Manage client budgets, forecasts, and contribution margins, identifying efficiencies to drive profitability.

• Team Mentorship: Lead and mentor team members, fostering a collaborative and high-performance culture.

• Industry Engagement: Develop content, participate in webinars, and actively network to enhance credibility and grow the Pattern brand.

What will I need to thrive in this role?

• 7+ years of agency experience, including account management

• Proven experience project managing multi-channel digital teams

• Passion for ecommerce and digital, with extensive agency experience

• Strong business acumen with experience driving commercial growth

• Exceptional communication and presentation skills

• Strong negotiation and sales skills

• Attention to detail with a strategic mindset

• Ability to build trust and respect within a team and network

• Self-motivated and continuously learning about industry trends and market shifts

What is the potential for career growth?
In this role, you’ll have opportunities to be mentored, mentor others, and collaborate across departments. We promote internal growth in our merit-based company, supporting continuous learning and professional development.

What is the team like?
Our team is highly motivated, data-driven, and results-oriented. Collaboration is at the heart of our culture - at Pattern, every team member’s ideas and input are valued, driving progress and shared success.

What is the hiring process?

• Virtual interview with Hiring Manager

• Completion of a task/project

• Virtual/in-person task presentation and interview with Hiring Manager & Peer

• Virtual/in-person interview with other team members

• Virtual interview with General Manager

• Professional reference checks

• Executive review

• Offer

Interested? We’d love to hear from you!

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.