Scheduled Hours

37.5

Position Summary

Senior Manager for Professional Education international operations, student services, and recruitment. In collaboration with various academic support units, advances the Professional Education’s multiple international goals. Oversees effective delivery of international operations for academic programs, recruiting, retention and quality assurance.

Job Description

• Leads Professional Education international operations including recruitment, support services, and related academic operations. Provides hands-on leadership to ensure compliance with internal policies and international requirements.
• Designs and oversees the programs and workshops for Professional Education related to international recruitment, programs, and support services. Continuously improves processes, technology, management practices, and metrics for reporting.
• Facilitates programming that fosters an intercultural atmosphere of care and compassion for all professional education students. Oversees the continued development and management of international student engagement and student success for professional education programs, creates conversation and awareness around support for international professional education students.
• Seeks guidance from the McKelvey Assistant Dean for International Relations on questions regarding international programming, partnerships or resources.
• Assists the Executive Director in strategic matters related to international operations. This includes implementation plans to achieve Professional Education strategic goals and, as appropriate and as needed, participating in business development initiatives, activities and meetings. Makes recommendations to enhance systems/processes/programs.
• Seeks guidance from OISS on resources needed to navigate immigration compliance. Monitors university-wide policies that may impact the success of international initiatives and proactively contribute expertise. Will work with institutional and agency partnerships.
• Analyzes and measures processes to ensure delivery against targets. Ensures the Executive Director is briefed on all important issues and outcomes.
• Manages the Professional Education quality assurance function. As the unit quality assurance manager, instills a mindset of continuous improvement, oversees unit processes including enrollment management, program quality, and reports on key performance metrics.
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

• Repetitive wrist, hand or finger movement

• Ability to move to on and off-campus locations

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Master’s degree in a related field.
• Experience in a senior leadership role.
• At least 10 years of experience in an international education environment.
• 10 years of experience in a leadership role.
• Ability to develop and implement institution-wide strategies and initiatives.
• High-level strategic, analytical, communication, and interpersonal skills.
• Proven ability to manage a wide range of tasks and projects.
• Sound understanding of the sensitivities involved in cross-cultural interaction and demonstrated comprehension of international business etiquette.
• Ability to influence and motivate others and to manage situations effectively.
• Productive in a dynamic, action-oriented environment with the capacity to listen carefully, think logically, learn quickly, influence others and work effectively.
• Collegial, with the ability to work and communicate effectively with internal and external partners in a team setting.
• Goal-oriented, self-starter with the ability to work autonomously and confidentially, set/attain goals, and follow through with projects.

Preferred Qualifications

Education:

Master's degree

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

Directly Related Experience, Including Experience With Sophisticated Technological Solutions For Higher Education Administration (10 Years)

Skills:

Analytical Thinking, Confidentiality, Employee Supervision, Employee Training, Family Educational Rights And Privacy Act (FERPA), Goal Setting, Interpersonal Communication, Managerial Expertise, Microsoft Access, Microsoft Excel, Microsoft Word, Oral Communications, Problem Solving, Sound Judgment, Written Communication

Grade

G14

Salary Range

$75,200.00 - $128,800.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.