Company

Cox Automotive - USA

Customer Care Group

Sr Client Implementation Specialist

Individual ContributorCan work remotely anywhere in the specified country

Yes, 5% of the time

Day

Compensation

Hourly base pay rate is $26.63 - $40.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

This Position is with vAuto, a business unit of Cox Automotive. The Sr Client Implementation Specialist – Syndication is responsible for understanding and integration of data for the syndication process.  

The Sr Client Implementation Specialist will follow the process for client syndication setup while also ensuring a focus on the customer experience. The individual interested in this role must be assertive, confident, professional via phone and email communication, a critical thinker that is looking out for the best interest of the client, able to work as an individual and as part of a team and strive to exceed our customers’ expectations.

What You'll Do

• Customer Focus: Effectively communicate with customers during integration and on-boarding activities.  Provide excellent customer service and promptly respond to inquiries from employees, management, and clients, including but not limited to actively reaching out daily to all active integrations.  Provide customer integration support as and when required.  Minimize customer effort during syndication integration process.   

• Drive Results: Manage and follow through all open activities, review, interpret and report on activities and status.  Provide timely and regular communication with customers to ensure all steps are completed during syndication integration.  Follow and execute tasks in accordance with operational processes and guidelines. Monitor and achieve monthly, quarterly and yearly goals related to number of customers onboarded and time to completion.  Become an expert of data flow within the vAuto tool. 

• Team Work: Work closely with team members to problem solve and puts success of team above own interests. Monitor and achieve monthly, quarterly and yearly team goals related to number of customers onboarded and time to completion.  Exhibits objectivity and openness to other views. 

• Build Relationships: Collaborate with vAuto, Cox Automotive and outside vendors operational departments as and when required.  

• Communication: Effectively communicates both verbally and written, formally and informally. Keeps stakeholders properly informed and engaged depending on the stakeholder assessment. Respond with a sense of urgency; escalating as needed through the proper channels. Ability to explain technical information to non-technical persons. 

• Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and objectives. 

• Detail Orientation: Pays close attention to detail and possesses strong organizational skills. Accurately input details of customer data into vAuto’s CRM tool as well as the vAuto application tool.  

• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.  Considers and/or seeks out potentials risks during integration and actively works with client to troubleshoot 

• Implementation Responsibilities: Follows implementation process for client syndication integration of data from DMS, and all 3rd Party Exports; works closely with integrated vendors/partners on data feeds; accurately inputs details of customer data into vAuto’s CRM tool as well as the vAuto application tool.  Utilize Salesforce, Outlook, SQL, HomeNet Resellers Portal, vAuto, and 3rd party order systems as needed to complete integrations.   

• Multi tasking: Ability to prioritize workload and handle multiple tasks while producing quality results. Ability to balance competing demands.  

Travel: Up to 5%

Hybrid Work Policy:

This position is remote/work from home and can be located anywhere within the United States. If you live within 25 miles of any Cox office, the role will be hybrid.

Work Hours: 8am-5pm EDT or CDT

Who You Are

Minimum

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field.

• 1+ years working in a technical role in Cox Automotive. 

• 3+ years of experience in any of the following areas: Customer Service, Operations, Integration, Implementation, Account Management or Project Management. 

• Experience with Syndication, IOL (HomeNet) and/or vAuto required.

• SQL experience required. 

• Demonstrated experience working in a fast paced, results driven environment 

• Demonstrated experience of critical thinking and customer focus beyond the defined process. 

• Must have excellent communication & interpersonal skills and can communicate at all levels. 

• Must have excellent telephone manner & verbal presentation skills. 

• Must have advanced/excellent communication skills both verbal and written. 

• Must have experience of working with technical/software systems. 

• Proficient in Office Products including Excel, Outlook & Word.

Preferred

•  Experience of Salesforce.com CRM preferred.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.