The candidate will be responsible for supporting the application’s end-users, identifying and coordinating issues that affect their application areas and understanding the organization’s workflow and policies.

Critical Success Factors
1. Prior healthcare background will be ideal
2. Good communication & stakeholder management skills

3. Certifications in EPIC will be a bonus 

Main Responsibilities include but are not limited to:

Incident Management
You will gather information from diverse sources, critically evaluating it to define problems, and developing proactive plans for resolution and prevention.

Maintenance and Change
You will comprehend the organization's operational and clinical requirements, guiding workflow direction. They will modify system configurations to align with end-users' business needs, involving workflow design, advanced configuration, system testing, documentation, stakeholder approval, and production deployment.

Collaboration and Relationship Building
You will bridge communication between the team and stakeholders like Epic representatives, the organization's business community, process analysts, and end-users. Responsibilities include collaboratively identifying and resolving issues, ensuring system alignment with business requirements, and regular communication through project team meetings.

Educational Background

• Bachelor's Degree: Typically in fields such as Computer Science, Information Systems, Healthcare Administration, Business Administration, or a related area. Some roles may require or prefer a master’s degree.

Experience

• Healthcare Experience: Experience in a healthcare setting is often preferred, particularly with electronic health records (EHR) systems or clinical workflows.
• Epic Systems Experience: Previous experience with Epic Systems software, including certification in specific Epic modules (e.g., EpicCare, Epic Beacon, Epic Ambulatory, etc.), is highly desirable.
• Project Management: Experience in managing or contributing to projects, particularly in IT or healthcare environments, can be beneficial.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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