• Build extensive knowledge of existing IT monitoring tools and their capabilities

• Lead discussions with IT support teams, gather requirements

• Develop monitoring solutions for timely identification of incidents and trends that could lead to an IT incident

• Identify automation opportunities and implement automatic remediation actions

• Ensure solution compliance to technical design standards and architecture

• Perform functional analysis and provide work estimates for new solutions

• Learn and apply new strategies and industry practices in IT monitoring

 

Role Responsibility

• Ensure all IT components are monitored from a business and technology perspective

• Implement efficient event management processes and automation;

• Configure and maintain central monitoring platforms;

• Perform daily health checks and break/fix support on monitoring platforms;

• Manage new technology integrations into monitoring systems;

• Participate in the governance of application and infrastructure monitoring design, implementation, customization, and support;

• Provide event logging and historical repositories to aid in the investigation and prevention of incidents, problems, and service quality issues;

• Recommend the establishment or modification of current policies and standards where applicable;

• Improve continuous integration and delivery systems;

• Keep up to date with new DevOps trends and technologies

Skills & Experience

• Degree in Computer Science, Information Technology, Engineering or equivalent.

• 3+ years of experience in IT monitoring (infrastructure and/or application) or relevant IT Ops.

• Experience with any of these monitoring tools is an advantage: CheckMK, Nagios, Prometheus, Thruk, LogicMonitor, Pingdom, Loki, Elasticsearch

• Experience with Linux and bash/Powershell is an advantage

• Solid understanding of IT infrastructure and cloud concepts

• Analytical mindset and problem-solving skills; attention to detail; knowledge of how to leverage large amounts of data and technology

• Creative thinking with a high degree of innovation and self-motivation

• English proficiency and ability to communicate effectively (written and verbal)