Senior Analyst Credit & Collections

General Purpose

The candidate will be based at our Malaysia-Penang office reporting on the Global Accounts Receivable team. The role will primarily be responsible for all collection duties related to a portfolio of accounts, supporting the credit management function and special projects as needed. The ideal candidate should have strong people and customer service skills, a track record of driving results against company metrics and the ability to thrive in a fast paced and dynamic environment.

Essential Duties and Responsibilities

You will be responsible but not limited to the following tasks:

• Following up on open accounts
• Reconciling customer statements
• Independently investigating and resolving queries relating to non-payment of invoices
• Processing customer refunds
• Assisting with the month end closing activities such as reporting for accounts receivable and overdue analysis
• Processing LTA Deposit Offsets and related duties
• Cross-border collaboration with Customer Service Representative (CSR), Customer Business Management (CBM), Customer, and Account Manager (AM) to drive forward all duties and any discrepancies that may arise
• Contribution to Management Reporting packs for assigned accounts
• Support on raising Billing, Debit Note and Credit Note (DNCN)
• Assistance with various administrative tasks related to Accounts Receivable
• Assistance with Accounts Receivable projects, such as system UAT testing
• Support credit management duties as and when it is required
• Other ad hoc duties

Supervisory Responsibilities

The role does not supervise any other staff members.

Education/Experience Required

Minimum 3 years of experience in a similar role. Candidates should have the following skills

• Requires a high level of analysis, judgment, negotiation, and problem-solving skills
• Calm and effective under pressure. Able to remain professional in high-stress situations
• Able to plan, execute and manage high volumes of work
• Time management/Prioritizing
• Must be able to work independently or with minimum supervision
• Able to communicate at all levels and collaborate cross functionally with Business Partners
• Fully Bilingual in English and Mandarin
• Positive attitude/Can do attitude
• Fast learner

Computer Skills Necessary

• Advanced computer skills in Microsoft Office, especially MS excel, Word and Outlook
• Predominately sedentary light office position with high frequency of keyboarding/computer work required.
• Proficiency in SAP and Oracle Financial R12 system.
• Power BI (preferable)

Work Environment

• Office Environment
• Hybrid only with exceptional/Manager approval