At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Role Responsibilities:

The Learning & Development Program Manager at DICK'S Sporting Goods is responsible for leading the delivery and evaluation of learning experiences that support the growth and development of our teammates in our Customer Support Center. This role involves consulting with business leaders to assess learning needs, recommending solutions, and partnering with instructional designers and HR Business Partners (HRBPs) to ensure the successful implementation of learning initiatives. The Program Manager will play a key role in facilitating leadership development programs and driving a culture of continuous learning and improvement.

• Consult with business leaders to assess organizational learning needs and recommend effective solutions. Coach and mentor employees to support their professional growth and development.

• Deliver leadership development experiences that align with the company's strategic goals and facilitate engaging and impactful learning experiences for employees at all levels.

• Partner with instructional designers to create high-quality learning materials and programs and collaborate with HRBPs to integrate learning solutions into overall talent management strategies.

• Manage multiple learning and development projects ensuring timely and effective delivery. Evaluate the effectiveness of learning programs through feedback and data analysis and make recommendations for improvements.

• Stay current with industry trends and best practices in learning and development. Foster a culture of continuous learning and improvement within the organization.

QUALIFICATIONS:

• Bachelor's Degree in HR, OD, IO Phycology, Behavioral Sciences, Leadership Development or similar

• 5-7 years experience in L&D related field

• 3-5 years Business experience preferably in retail; proven people leader

• Track record of consulting with business leaders to assess learning needs and recommend solutions.

• Strong background in project management, with the ability to manage multiple projects simultaneously.

• Experience with facilitation of leadership development experiences.

• Knowledge of adult learning theories and best practices in learning and development.

• Exceptional communication and interpersonal skills.

• Excellent facilitation and presentation skills.

• High level of creativity and innovation in facilitating learning solutions.

• Ability to work collaboratively with cross-functional teams and build strong relationships.

• Passion for learning and development, with a focus on creating a positive impact.

• Collaborative and inclusive, valuing diverse perspectives and ideas.

• Adaptable and flexible, able to thrive in a fast-paced and dynamic environment.

• Continuous improvement mindset, always seeking ways to enhance learning experiences.

• Open to feedback and committed to personal and professional growth.

• Strong sense of ownership and accountability for delivering results.

• Proactive and self-motivated with the ability to work independently.

• Proficient in data analysis and interpretation to inform learning experiences.

• Strong attention to detail and commitment to delivering high-quality work.