Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us across more than 40 countries with 80 manufacturing sites.  

Philmac

Philmac has been operating for over 96 years and developed a reputation as the leading global innovator for the connection and control of water and energy. This reputation is built on decades of experience and investment in cutting-edge technology including automated manufacturing cells and autonomous mobile robots.  

We are proud of our initiatives to reduce our carbon footprint, continuing to deliver the best solutions for our customers with minimal impact on the environment and a positive impact on our community.  We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for: 

• We Dare to challenge the status quo, to innovate and to learn fast 

• We Care for the environment, our customers and each other 

• We Deliver by taking accountability for our decisions and actions 

What will you do

Due to one of our team members moving to another business within the group, we have a vacancy for a Customer Service Officer superstar to join our dynamic, team focused and fun local customer service team.  We are looking for someone who is proactive, able to think outside of the box and are customer centric and passionate about providing the best customer experience.

Reporting to the Customer Service Team Leader and based at our North Plympton site, you will be the first point of contact to support our Distributor customers, including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated. Your exceptional relationship building skills, attention to detail and ability to partner across all areas the business, will ensure your success and ours!

• Ensure you are ‘logged’ into the IPFX phone system to guarantee availability to answer inbound calls presented to the Call Centre.

• Provide order entry, updates, assist customers with product availability, promotions, pricing, ETA enquiries etc

• Receive, process and verify the accuracy of orders received via email, phone, EDI.

• Manage your caseload efficiently and accurately at all times, including updating notes in CRM and contacts to ensure a seamless customer experience

• Build and sustain positive relationships with both internal and external customers, including (Sales, Distribution, Production, Finance, Administration & Quality.)

• Take personal responsibility for accurate completion of work and seek assistance when required

• Remain positive and respond to pressure in a calm manner whilst sharing information to ensure others are kept informed of issues.

• Suggest methods to improve efficiency and service to both internal and external customers.
   

About you

• Ideally you will have some Customer Service experience within a Manufacturing, Retail, Trade, Hospitality or FMCG industry

• Experience dealing with customer resolutions and problem-solving

• Computer literate with solid Microsoft Office skills and experience with ERP/CRM systems (advantage).

• Exceptional communication skills both verbal and written, with the ability to build meaningful relationships with all stakeholders including customers, to influence and negotiate to get the best outcome

• You care about accuracy and the impact errors can make on our business, brand and customers

• Demonstrated team player with a collaborative style who is positive, resilient and wants to work in a team that likes to have some fun.

• Excellent time management and coordination skills with a sense of urgency, results focussed, with high attention to detail and analytical mindset

• You have a can-do attitude, are flexible, adaptable and always have the customer at the forefront of everything you do!

Why join us? We care

• We offer a rotating shift between the hours of 7:30am to 5:30pm (6:30pm in Daylight Savings)

• Once you pass probation, you may be able to WFH for up to 8 days per month

• You will join a dynamic team who cares about our customers, and the service we offer

• You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment

• Employee Assistance Program access for you & your immediate family  

• We take it further with our Employee Recognition Programs and Service Awards 

• Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council 

• Career opportunities may be available at home and abroad. 

• A safe work environment with a strong focus on "Go for Zero" 
   

For more information this role, please contact Harjot Dhody +61 419902624