Job Summary:

Act as the central point of contact for employee inquiries and support across the full Hire to Retire (H2R) lifecycle. This role is responsible for delivering high-quality, responsive service to employees and managers on HR policies, programs, and systems. Operating in a client-facing BPO environment, the role ensures smooth execution of onboarding, leave management, access provisioning, and issue resolution using ticketing platforms, chat, and telephony to drive service excellence. Success in this role requires agility, attention to detail, and the ability to navigate complex service scenarios with professionalism and speed.

Key Responsibilities:

• Respond promptly to employee questions on HR policies, payroll, leave, benefits, and workforce systems using ticket management platforms, chat, and telephony

• Administer core components of the employee lifecycle—including onboarding, offboarding, leave, flexible work arrangements, and access to self-service tools

• Coordinate delivery of programs such as absence management, performance reviews, engagement surveys, and Employee Assistance Programs (EAP)

• Support updates to HR documentation, policies, and procedures in alignment with labor laws and client requirements

• Provide user assistance for Learning Management Systems (LMS), Employee Self-Service (ESS) platforms, and training logistics

• Facilitate well-being and engagement initiatives, including EAP referrals and feedback collection

• Collect, track, and analyze employee service metrics and feedback to identify improvement opportunities

• Collaborate with internal delivery teams to ensure consistent and timely support across geographies

#LI-GM

Job Qualifications:

• Bachelor’s Degree in Business Administration, Human Resources, Psychology, or a related field

• Minimum 1 - 3 years of experience in HR service delivery, covering employee lifecycle management and workforce support, with exposure to processes across SEA and ANZ regions.

• Experience with HR systems such as Workday, ServiceNow, SAP or other major HRIS platforms

• Excellent communication and customer-service orientation, with the ability to engage across multiple channels

• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

• Fluency in English and Malay is a must

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.