The pay rate or range for this position is: $110,000 to $120,000 per year

 

Job Summary

The Operations Manager will be responsible for managing and leading all facets of the café operations. Leading by example, he/she will drive a culture of employee engagement and operational excellence. The position requires a proven record of high performance, accountability, and reliability in a leadership role.

Job Description

Essential Functions

• Responsible for achieving company objectives and goals.

• Foster and promote the Flagship brand and values within the client’s culinary culture.

• Promote and ensure that all staff is adhering to Flagship’s safety culture.

• Develop and maintain an employee engagement program that is based on Flagship core values.

• Foster, develop and support staff and management to ensure the continuous operation of the kitchens.

• Collaborate with other management or flagship management members for best practices and support when required.

• Partner with Human Resources to meet state/federal/local/CBA (collective bargaining agreement) compliances and adherence to Company policy.

• Align with our customer; to deliver customer satisfaction and to establish a strong working relationship and integrate additional value-added programs that add best practices and develop strong leadership among kitchen leaders.

• Identify and bring forward areas of opportunity to increase efficiency and operational production in food concepts/kitchens.

• Ensure that all trainings and compliance needs are completed accordingly.

• Provide weekly/monthly reporting metrics to the Director of Operations in a timely manner by keeping them informed on high level matters and escalate issues as required.

• Responsible for consistently meeting the Company’s Key Performance Indicators [i.e., safety, staffing levels, attrition, etc.].

• Enforce Standard Operation Procedures (SOP) and programs.

• Conducts weekly operational meetings (or as needed), with frontline leaders to provide guidance, support and motivation in addressing all concerns.

• Other duties as assigned

                                           

Knowledge and Skills

• Excellent time management skills.

• Ability to work with and support union employees and collaborate with union representatives, as well as with non-union staff.

• Able to delegate work and hold others accountable or achieving needed results within designated timelines.

• Ability to identify trends, interpret data.

• Ability to quickly foster strong inter-personal work relationships.

• Mid to high level skill in navigation/use of common work programs included in Microsoft Office, as well as ERP, and any other program use by Flagship to conduct business.

• Strong ability to influence positive change.

• Excellent verbal skills with an ability to adjust communication style to suit the audience.

• Ability to manage multiple tasks and projects on a consistent basis.

Education and Work Experience

• AA/BA/BS in Hospitality preferred.

• Culinary, food and beverage management experience required.

• 5 years of experience in the corporate food service industry preferred.

Requirements

Must have and maintain an active management level food handler certification ( i.e. ServSafe and/or other local state required certification) and adhere to local food handlers requirements

Work Environment

The work environment includes the following large kitchen environment elements and exposures:

• Fast paced kitchen, in which interruptions are considered normal.

• Sharing workspace with others.

• Moderate to high noise level.

• Slippery/uneven surfaces may be encountered.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Regularly sit, type, and use the mouse up to 8 hours a day. Regularly talk or hear up to 8 hours a day. Regularly sit and stand from chair up to 40 times a day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, night vision and ability to adjust focus. Occasionally stand, walk, use hands to finger, handle or feel, and reach with hands and arms. Occasionally use elevator and climb stairs. Occasionally lift and/or move up to twenty-five (25) pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!