Job Description

For more than 130 years, our company has brought hope to humanity through the development of important medicines and vaccines and today, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals.

In Indonesia, our company has been established since 2005 and currently focuses on two main therapeutic areas, namely oncology and vaccines.

Brief Description

The Business Operations Senior Specialist supports the Head of Business Operations in driving strategic and operational excellence across the Commercial Operations function. This role focuses on leading and executing key transformation projects, managing distribution operations, and supporting alliance management initiatives to enable business growth and operational efficiency.

Key Responsibilities:

1. Project Management & Strategic Initiatives

• Lead and execute assigned strategic projects, ensuring timely delivery, measurable outcomes, and alignment with business priorities.
• Support the Head of Business Operations in developing project plans, tracking progress, preparing reports, and facilitating cross-functional collaboration.
• Identify process improvement opportunities and drive implementation of best practices across Commercial Operations.

2. Distribution Operations

• Manage operational pricing activities, including maintaining the Discount Price List (DPL) for all business units and overseeing iDiscount processes.
• Coordinate with Supply Chain Management (SCM) and business units to resolve issues in sales and distribution tracking, ensuring data accuracy and timely resolution.
• Monitor, review, and report on key performance indicators (KPIs) for distribution activities, providing insights and recommendations for improvement.
• Lead communications with distribution partners (e.g., APL), including pricing updates, partnership matters, and management reviews.

3. Alliance Management Support

• Support the development and maintenance of strategic partnerships, assisting in sourcing new business opportunities and growing the revenue pipeline.
• Coordinate cross-functional activities related to alliance management, ensuring adherence to contract terms and service-level agreements.
• Assist in the execution of engagement and marketing plans with partners, and maintain records for unpromoted product strategies.

Our Company Enterprise Leadership Skills Required

• Execution Excellence
• Strategic Planning
• Influence
• Ownership & Accountability
• Collaboration
• Change Catalyst

 Qualifications, Skills, & Experience:

• Bachelor’s degree in business, supply chain, marketing, pharmacy, or a related field.
• 4+ years of experience in project management, distribution operations, alliance management, or similar roles.
• Strong analytical, organizational, and project management skills with attention to detail.
• Excellent communication and stakeholder management skills. Is a team player
• Proactive problem-solver with a continuous improvement mindset.
• Proficient in Microsoft Office Suite; experience with project management tools is a plus.
• Fluent in English and Bahasa Indonesia

Required Skills:

Adaptability, Business Operations, Change Management, Communication, Communication Strategy Development, Contact Center Operations, Customer Centric Focus, Detail-Oriented, Digital Marketing, Direct Marketing, Market Development, Marketing Operations, Market Research, Pharmaceutical Sales, Product Management, Project Management, Quantitative Analytics, Vendor Management

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

02/8/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.