Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements:

• Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.

• Professionally handle a high volume of incoming calls.

• Ability to utilize and navigate multiple systems simultaneously.

• Be dependable and meet all attendance requirements.

• Resolve customer issues via one-call resolution guidelines and/or escalated processes.

• Meet or exceed company and client performance metrics.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.

• Responsible for handling de-escalation calls

• Ability to accept and embrace changes within the current business environment.

Qualifications:

Must be able to work onsite:  4161 Piedmont Parkway, Greensboro, NC 27410

• High school diploma or GED

• Ability to pass a background check and drug screen.

• A demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.

• Strong decision-making and analytical abilities.

• Ability to identify customer needs and articulate products and services.

• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.

• Highly developed sense of integrity and commitment to customer satisfaction

• Meet all attendance and dependability requirements.

• Be a team player.

Equipment Requirements:

Employee to provide one of the following headsets is required:

• Plantronics 3320 Blackwire

• Plantronics 5220 Blackwire

• Plantronics EncorePro 520 + DA80 USB Plug Adapter

Everise will provide the rest

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.