Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What you will contribute?

Reporting to the KTP Account Manager, the Technical Engineer is responsible of implementing KTP Suite projects for different type of clients. The first mission will be to support clients and internal projects within consulting, training, and Operational support. The KTP Technical Engineer will support existing clients, as well as software applications for new clients.  The KTP Technical Engineer follows project standards within established timeframes and at defined quality levels, and ensures projects are completed according to schedule and client specifications.  This position is client-facing and requires travel to the client site as the project warrants.  Work performed is typically moderately complex. 

Responsibilities & Deliverables:
Your deliverables as a KTP Technical Engineer will include, but are not limited to, the following:

• Interact with clients, consultatively, to determine project requirements and needs analysis.

• Establish and/or assist client with configuring system parameters and controls based on client’s business practices and processes; recommend best practices; review setup with clients and gain client acceptance.

• Provide on-site or remote support during client conversions as applicable.

• Establish and/or assist the client with establishing system parameters and controls based on the client’s business practices and processes, recommend best practices, review setup with clients, and gain client acceptance.

• Test and troubleshoot system configuration and functionality.

• Communicate project scope, status, and risks to all stakeholders.

• Record accurate and timely accounting of time spent on project-related activities.

• Follow established project, departmental, and company procedures and quality standards.

• Follow established project management standards.  Provide activities related to the management of assigned implementation projects to bring the project to a timely close and transition the client appropriately.

• Complete post-implementation tasks promptly.

• Update internal documentation as applicable.

• Provide subject matter expertise to internal staff, including sales, development, support, training, and professional services as needed.

• Participate in the development of implementation or training content.  Conduct software training and reinforce prior training to both external clients and internal staff.

• Maintain, enhance, and broaden knowledge and skills of software applications and industry practices.

• Participate in internal project implementation and provide technical support to his teammates. 

Required Experience:

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!