JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

Premium Guest Experience

• Deliver an elevated, high-touch human experience for all conference suite users, with particular focus on VVIP and C-suite executives.

• Provide a warm, polished, and consistently hospitable environment designed to impress and comfort executive-level guests.

• Anticipate guest needs through observation, intuition, and proactive service to create memorable, personalized experiences.

• Foster a sense of community, trust, and seamless comfort within the suite.

Luxury Hospitality Standards

• Apply refined service techniques aligned with 5-star hotel or premium aviation standards.

• Execute elevated service rituals — greeting protocols, escorting, personal preferences, and discretion.

• Maintain impeccable grooming, posture, tone, and presence at all times.

Front-of-House Operations

• Serve as the primary ambassador of the executive suite, providing smooth reception and personalized guest handling.

• Support meeting operations: room readiness checks, AV/IT coordination, and schedule management.

• Ensure suite space presentation meets luxury benchmarks: cleanliness, scent, ambience, lighting, and amenities.

Suite Readiness & Coordination

• Oversee daily operational readiness to ensure all rooms and common areas are presentation-ready and fully equipped.

• Coordinate with internal partners (facilities, catering, security, IT) to ensure seamless service delivery.

• Manage inventory and replenishment of high-quality amenities and refreshments.

Client Support & Relationship Building

• Build genuine rapport with frequent executive guests and administrative partners.

• Understand and remember personal preferences (beverages, room setups, timing patterns, special needs).

• Handle confidential information with utmost discretion and professionalism.

Administration & Reporting

• Manage bookings, logs, and daily suite utilization reports.

• Escalate incidents, track guest feedback, and propose ideas for continuous improvement.

• Uphold all security, privacy, and operational policies, especially those affecting senior executives.

Required Experience & Qualifications

Experience

• Proven experience serving VVIPs and C-suite executives is highly preferred

• Background in luxury hotels, premium hospitality, first-/business-class aviation, or VIP guest services is highly preferred.

• Experience in an executive, corporate, or high-security environment is an added advantage.

Skills & Competencies

• Deep knowledge of luxury hospitality service standards.

• Exceptional communication, emotional intelligence, and interpersonal skills.

• High level of poise, confidence, and situational judgement.

• Strong multitasking ability with a calm, composed presence.

• Ability to understand subtle cues, anticipate needs, and react with discretion.

• Professional grooming and presentation suited for high-level executive environments.

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.