Your role and responsibilities

In this role, you will have the opportunity to lead a team of administrators and specialists to handle and coordinate customer support processes in local Sales units, from customer inquiry to product delivery and after-sales service, to understand the complete sales process and to meet and exceed customer expectations. Each day, you will create, implement, and review customer service strategy and ensure quality, volume, and on-time delivery based on business standards and customer requests. You will also showcase your expertise by making optimization plans to increase operational excellence and customer satisfaction in the sales process in collaboration with business counterparts.

The work model for the role is: #Li_Onsite

This role is contributing to the Motion business based at Peenya, India:

You will be mainly accountable for:

• Ensuring achievement of established targets, including Days Inventory on Hand on finished goods, requested on-time delivery, and Net Promoter Score, by overseeing progress and defining improvement actions as needed.
• Processing orders to ensure that customers receive accurate and timely delivery of products and acting as the first port of call to customers’ queries and orders.
• Building long-term and sustainable customer relationships, prioritizing tasks based on the defined criteria to ensure consistent customer satisfaction.
• Purchasing products from feeder factories according to sales plan and forecast and ensuring the right stock level of finished goods