Nurse Case Manager 

Nature and Scope 

The Nurse Case Manager will: provide virtual health coaching, Virtual health system navigation, disease and drug specific coaching, respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective health coaching and problem-solving abilities, both in a team environment as well as independently. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business objectives. In addition, you will attend pre-booked training sessions, complete self- learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice, and adhere to Shoppers Health Solutions guiding documents. 

What you will do: 

• Responsible for assigned caseload 

• Act as the primary resource & contact for patients, within the designated program 

• Creates effective client assessments, action plans and follows up for completion of coaching journey as required 

• Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy 

• Supports Virtual health system navigation, client coaching for disease state queries, medication effectiveness questions,  

• Facilitate self-care through the tenets of advocacy, shared decision-making, and education 

• Practice cultural competence, with awareness and respect for diversity 

• Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in client care are clearly identified and transitioned accordingly 

• Provide status updates related to reimbursement; dispense and health coaching 

• Promotes communication and coordination between the departments within SDM Specialty Health Network and Shoppers Health Solutions 

• Respect confidentiality, advocate for client to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses 

• Participate in internal and external committees as required 

• Plan and implement in-services and continuing education programs for both internal and external stakeholders as requested by management. 

• Demonstrate commitment to Continuous Quality Improvement 

• Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances and Association Code of Ethics are maintained 

• Participate in ongoing reflective practice activities 

• Assume responsibility for personal and professional development 

• May be required to participate in on-call coverage 

• Other responsibilities as required by SDM Specialty Health Network 

What you will need 

• Five or more years direct clinical experience 

• Previous experience working in a Virtual health care environment an asset 

• Current professional nursing license in the province of work and willingness to secure additional licensure as required  

• Fluently bilingual in both written and spoken languages (French & English) is an asset 

• BScN preferred, however, a combination of experience and education will be considered 

• Ability to provide an organized, efficient approach to case management 

• Possession of excellent skills in assessment, communication, critical thinking, and decision making 

• Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics 

• Proficiency of computer skills including Microsoft applications (Outlook, Word, Excel and Internet Explorer); experience with web-based applications (Salesforce) 

• Ability to present to fellow colleagues 

• Ability to remain objective and be a team player 

• Ability to adapt to a changing environment 

• Commitment to the principle of quality client-centered service delivery 

• Knowledge of theory and implementation of Continuous Quality Improvement processes 

• Knowledge of case management processes