Senior System Architect, ServiceNow

Posted:
3/25/2025, 7:52:05 AM

Location(s):
San Antonio, Texas, United States ⋅ Texas, United States ⋅ Findlay, Ohio, United States ⋅ Ohio, United States

Experience Level(s):
Senior

Field(s):
IT & Security ⋅ Software Engineering

An exciting career awaits you


At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

The Senior System Architect position will provide innovative ServiceNow solutions that provide high-end on IT Service Mgt (ITSM), Strategic Portfolio Mgt (SPM), IT Operations Mgt (ITOM) and/or IT Asset Mgt (ITAM) services built to accommodate an ever-changing and constantly evolving enterprise needs.  We are looking for a passionate ServiceNow-skilled individual to help continue the growth of our ITAM architecture and solutions. The ideal candidate will have a solid understanding of ServiceNow platforms and be able to apply industry best practices to our suite of application architectures, technologies, tools and provide thought leadership to the organization. This position will serve as a subject matter expert in the ServiceNow IT Asset Management space and play a key role in influencing roadmap development. The ideal candidate will require minimal guidance and supervision, maintain a positive attitude, possess excellent communication skills and serve as a mentor to other team members. 

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities

  • Assists in designing governance and standards activities for technology architecture compliance. Participates in hardware and software technology and product standards selection. Participates and contributes in system architect reviews and ensures architecture adherence.
  • Collaborates with stakeholders to ensure system architecture alignment with business objectives. Identifies organizational and financial impacts of technology architecture
  • Evaluates and selects appropriate technologies, platforms, and frameworks for systems. Assesses technology industry and market trends and their impact on the enterprise. Evaluates technology options and advises on technology investment decisions.
  • Analyzes and translates business and technical requirements into system designs. Designs and implements end to end system architectures that meet business requirements.
  • Defines system integration approaches and ensures interoperability of system components. Provides guidance and support to development teams during system implementation. Leads technology change initiatives to deliver business outcomes. May oversee technology implementation and modification activities.
  • Documents and communicates technology architecture design and analysis work. Leads the development of system architecture documentation and diagrams.

Education and Experience

  • Bachelor’s Degree in Information Technology preferred, related field or equivalent experience.
  • 5+ years of relevant architecture experience required
  • Experience with ServiceNow platform architecture, implementation and service delivery required
  • Experience with ServiceNow platform integration design, development and support required
  • Strong understanding of, and hands-on experience with, ServiceNow CMDB, CSDM, Discovery, Configuration Mgt and Asset Mgt preferred
  • Strong understanding of ServiceNow Incident, Problem, Change, Request, Knowledge and Portfolio Mgt modules preferred
  • Strong understanding of SDLC, Agile and Release Mgt processes preferred
  • Experience partnering with integrated suppliers, service providers, business facing IT, and stakeholders to deliver solutions preferred

Skills

  • Agile Methodology - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.
  • Architecture Frameworks - Proficiency in widely used architecture frameworks like TOGAF (The Open Group Architecture Framework) or Zachman Framework to structure and organize architectural artifacts and processes.
  • Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
  • Business Acumen - Applies knowledge of MPC’s business, industry and the marketplace to advance the organization’s goals. Makes decisions and recommendations clearly linked to MPC’s strategy.
  • Cloud Computing - Knowing how to manage cloud services, develop cloud applications and use cloud architecture to meet customer needs.
  • Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
  • DevSecOps - A set of practices that automates the integration of security at every phase of the software development lifecycle, from initial design through integration, testing, deployment, and software delivery, with an aim towards shortening the systems development life cycle and pas well as continuous delivery and a security first approach.
  • Edge Computing - Edge computing refers to the decentralized processing of data near the source of data generation, reducing latency and bandwidth usage by performing computations closer to the devices or sensors producing the data. This approach aims to enhance efficiency, responsiveness, and real-time capabilities in computing systems by distributing computing tasks to the "edge" of the network, rather than relying solely on centralized cloud servers.
  • Functional Expertise - A strong understanding of various technologies, platforms, and systems relevant to the organization's architecture, such as networking, databases, cloud computing, and security.
  • Infrastructure as Code (IaC) - The process of managing and provisioning infrastructure through code instead of through manual processes.
  • Internet of Things (IoT) - Familiarity with IoT concepts and protocols, as well as experience designing architectures that incorporate IoT devices and enable seamless connectivity and data exchange.
  • Performance Monitoring - The process of measuring the performance of a system in real time in order to determine problems and identify other factors that may cause problems in the future.
  • Process Orchestration - Process orchestration refers to the coordination and management of various tasks, activities, and resources within a workflow or business process. It involves organizing, sequencing, and automating individual tasks or sub-processes to ensure that the overall process operates smoothly and efficiently. Process orchestration typically involves integrating disparate systems, applications, and services to streamline operations and improve collaboration across different parts of an organization. It often employs workflow management tools, automation software, and integration platforms to facilitate communication, data exchange, and decision-making among different components of the process. The goal of process orchestration is to optimize the flow of work, minimize delays and bottlenecks and enhance overall productivity and performance.
  • Strategic Outlook - Examines issues, generates ideas, creates future scenarios and develops plans with a long-term perspective. Ensures short-term goals support long-term strategy and that organizational/functional strategy aligns with and supports MPC’s overall business strategy.
  • System Reliability - Reliability refers to the ability of a system or component to consistently perform its intended function without failure, errors, or breakdowns. High availability, on the other hand, denotes the design and implementation of systems to ensure continuous operation and accessibility, minimizing downtime and ensuring users can access services whenever needed.
  • Systems Design - The process of designing technical solutions and systems to meet specified business and user requirements that are compatible with established system architectures, as well as organizational and performance standards.

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:

San Antonio, Texas

Additional locations:

Findlay, Ohio

Job Requisition ID:

00016089

Location Address:

19100 Ridgewood Pkwy

Education:

Employee Group:

Full time

Employee Subgroup:

Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship  or any other status protected by applicable federal, state, or local laws.  If you would like more information about your EEO rights as an applicant, click here.

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.