Are you looking to grow your career in healthcare?  Boys Town National Research Hospital (BTNRH) is searching for a Director of Quality and Support Services to provide leadership and oversight in the identification, adoption, implementation, and achievement of quality outcomes and compliance with accreditory/regulatory requirements for healthcare services.

Full-Time: Monday – Friday 8:00am – 5:00pm

Location: East Campus, will travel to all BTNRH locations

MAJOR RESPONSIBILITIES & DUTIES:

• Oversees organization (hospital, clinic, and PRTF) compliance with applicable standards and requirements of The Joint Commission, CMS, State and other applicable accreditory/regulatory agencies.
• Provides direction and oversight in the identification, implementation, monitoring, and evaluation of appropriate quality standards in collaboration with the administrative and clinical leaders of BTNRH.
• Utilizes the BTNRH Performance Improvement model and plan to guide performance improvements efforts.
• Advocates for care that best serves the patient and families.
• Oversees the development of policies and procedures that guide, support, and ensure that all clinical services are provided in accordance with standards established through Joint Commission standards and state and federal regulations.
• Oversees the patient satisfaction survey program to monitor, trend and work with leadership on potential process improvements.
• Supports and provides guidance and feedback on customer service processes, trends, and areas for improvement.
• Oversees the incident reporting system to monitor, trend and determine potential process improvements. Discusses trends with the BTNRH Risk Manager.
• Oversees the BTNRH Employee Health and Infection Prevention programs.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree, in nursing or healthcare related field required.
• Minimum of 5 years of experience in hospital or clinic setting required.
• Minimum of 5 years of experience in quality improvement, clinical outcomes management or standards/regulation activities required.

Diversity is more than a commitment at Boys Town—it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities.  A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location.  Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs.   Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider.  We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.