The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUERIMOS:

• Bachillerato o equivalente Concluido
• Experiencia en ramo operativo, contable, administrativo, financiero.
• 2 años preferentemente en procesos operativos y/o contables.
• Habilidades de redacción / Conocimientos contables deseables /gran capacidad de análisis.
• Paquetería office:
• Excel intermedio, manejo de fórmulas, tablas dinámicas
• Access intermedio, exportación e importación de bases, cruces y filtros.
• Manejo de Outlook, envío de correos y administrar carpetas de acuerdo prioridades
• Trabajo en equipo.
• Trabajo bajo presión.
• Comunicación efectiva.
• Tolerancia al cambio y a la frustración.
• Analítico
• Inglés básico

EL OBJETIVO DE LA POSICIÓN ES:

• Realizar monitoreo y/o ejecución de procesos Operativos y Contables.
• Conciliación de cifras contables y/o operativas, extracción de reportes y bases de datos para su análisis.
• Elaboración de reportes regulatorios, operativos, Indicadores
• Ejecución de procesos conforme a los manuales establecidos y con el debido apego a controles
• Ejecución de actividades a su cargo en tiempos definidos y bajo convenio de servicio.
• Mitigación de Riesgos en procesos operativos y/o Contables
• Identificar y reportar desviaciones y nuevos riesgos.
• Seguimiento a planes de remediación según aplique.
• Generación de reportes a solicitud de auditoría y gerencias de Producto.
• Documentación de procesos y aplicación / generación de controles con apego a regulación, políticas institucionales y estrategias vigentes

EL HORARIO Y MODALIDAD DE LA POSICIÓN ES:

• SITIO (TECNOPARQUE)
• De LUNES a VIERNES
• De 9 a 18 h
• Disponibilidad de horario, ocasional se requiere laborar días festivos oficiales o descansos con PHE y para poder presentarse en REVOLUCIÓN

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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