You'll be part of a modern service delivery team that delivers an exceptional employee support experience enabled by AI and other cutting-edge technology.  In addition to assisting employees with their inquiries and executing key HR tasks, you will participate in continuously improving our internal HR and operational processes.

Core Competencies

Employee HR Support Skills

• Base understanding of HR policies, processes, and employee lifecycle

• Ability to interpret and apply HR guidelines appropriately

• Employee-first mindset and service orientation

• Clear, concise and culturally sensitive communication

Problem Solving Skills

• Critical thinking to solve a situation with limited defined processes  

• Informed, timely, and independent decision making 

• Focus on identifying root causes, not just solving individual cases

• Collaboration partner with global teams on process solutions

• Continuous improvement mindset to surface systemic issues for process improvement

Technology Aptitude

• Comfortable working with multiple digital platforms and AI tools

• Quick learner of new technologies and systems and ability to adapt usage as needed

Change Focus

• Adaptability to embrace changes in processes while maintaining key priorities on track

Willingness to speak up for improvements and think beyond the immediate problem to prevent future occurrences
 

Key Responsibilities

Primary Focus: resolve HR issues and perform complex HR tasks requiring base expertise and process understanding  

• Handle HR cases requiring interpretation, judgment, and investigation with limited support of a defined roadmap

• Partner with Tier 2 Senior Analysts and COEs to reach resolution  

• Utilize available AI and technology tools to streamline work and get resolution more efficiently and effectively and quickly and independently learn new tools as they are added; serve as an AI-tool super user 

• Provide continuous feedback on escalation flow, knowledge accuracy, identify systemic issues and friction points and recommend process improvements

Success Metrics

• Case resolution quality and outcomes

• Employee satisfaction on cases

• Friction reduction initiatives identified and implemented

Other Qualifications

• Bachelor’s degree

• 1-2 years of HR Experience (specific journey expertise as needed)

• Base understanding of HR End-to-End Processes and how it fits together

• Experience working with diverse, multi-cultural teams across multiple countries

• Background in multinational organizations with global interactions strongly preferred

• Hands-on experience with Current HR & AI technology (Workday, Case Management Systems, Knowledge Base Systems, Avaya or similar telephony systems, HR Portals, dashboards, reporting tools, and HR management systems)

• Ability to act proactively with limited direction  

• Business English

• MS Office, Power BI

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

If you need a reasonable accommodation to assist with your employment, please mention it to the recruiter