We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRIMARY OBJECTIVES:
To facilitate a compliant and efficient process that is returning all site generated sales contracts to reach transmitting stage.

THE SCOPE OF THE ROLE
The Quality Assurance Representative (QAR) will execute the full sales documentation closing process, and provide total support to the new and upgrading owner about the purchase decision they just made, by emphasizing some off the key benefits that are applicable to the owner.
Furthermore, as the key site contact for the owner, provide excellent HEART Service ensuring a seamless experience with completing all aspects of the transaction, and as a result, retains the business.
As an Authorized Credit Representative, ensure that great care is observed, in terms of compliance with our obligations under the National Consumer Credit Protection Act.

LEVEL OF AUTHONOMY AND AUTHORITY
The QAR is a senior position at the site, required to work closely with the site management team.
The role holds a high level of autonomy to complete the tasks required, have the authority to decline a sales contract where it does not meet the business criteria not and will provide excellent HEART Service to all internal and external customers.

NATURE AND SCOPE OF DESCISSION MAKING,
The QAR will partner with Sales and Consumer Finance leadership teams to analyze retention results, identify areas of opportunity and formulate action plans for improvement. QAR follows Best Practices to achieve retention and engagement goals.

KEY POSITION COMPETENCIES AND CRITERIA:

• Must meet all requirements under the Financial Services
• Result Driven, build trust, detailed oriented, innovative, problem solving and negotiation skill.
• Have an executive disposition and business acumen,
• Knowledge and understanding of our product,
• Excellent verbal and written communication skills,
• High level of reading and comprehension skills,
• Strong values of customer service and integrity,
• Positive and enthusiastic attitude,
• Ability to work in an active, busy work environment,
• Ability to handle stressful situations professionally,
• Ability to work both independently and contribute as a team player,
• Computer literate,
• Effectiveness of the role will be measured against average number of days to transmit, the results from mystery shopping campaigns and achievements against the consolidated YTD site retention targets.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.