Position:

Senior Business Operations Manager

Job Description:

Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs. • Develops and implements service and team strategy plans and goals in collaboration with other teams/customers. • Talent development, coaching & training of team • Review business performance metrics, provides governance and resolution support • Implement and drive documentation and reporting of key metrics and results Job Complexity ● Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s) ● Is accountable for the performance and results of a team within own discipline or function ● Adapts departmental plans and priorities to address resource and operational challenges ● Decisions are guided by policies, procedures and business plan; receives guidance from senior manager ● Provides technical guidance to employees, colleagues and/or customers ● Accountable for the budget, performance and results of a medium-sized team or multiple small teams ● Exercises full management authority, including performance reviews, pay decisions, recruitment, discipline, termination and other personnel actions ● Addresses issues with impact beyond own team based on knowledge of related disciplines Experience / Education Typically requires a minimum of 10 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent experience.

Location:

IL-Kfar Saba, Israel (Atir Yeda Street)

Time Type:

Full time

Job Category:

Business Support