Work Location:

Canada

Hours:

37.5

Line of Business:

Product Management

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Maintain up to date awareness of regulatory, competitive and industry landscape to obtain market insights; assess where gaps exist, support the implementation of solutions which meet or exceed customer expectations
• Provide input to Product Managers through conducting forecasting and modelling activities to support the planning process
• Support the development, implementation and understanding of training material, procedures for new products and/or processes
• Develop and maintain customer and employee-facing documentation and communication materials in conjunction with key partners, i.e. Marketing, CAPA
• Conduct impact assessments (on customers, operations & financials) when changes affecting our products are proposed
• Act as an escalation point for customer, process or operational issues, and further escalate as required to management
• Liaise with various partners and stakeholders in the resolution of issues
• Recommend and champion strategies to enhance the customer experience
• Recommend solutions to improve the product, pricing, service, and/or process
• Interact with vendors and other external parties for business function management

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to activities for own business area
• Understand and contribute to the achievement of the business strategy, goals and objectives
• Support the Product Manager or Senior Product Manager with product profitability analysis, market trends, pricing, distribution support, policy analytics, and the creation of business cases
• Compile and analyze key performance statistics when required
• Conduct ongoing industry and competitive analysis to obtain market insights
• Adhere to internal policies/procedures and applicable regulatory guidelines
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Conduct impact assessments (on customers, operations & financials) when changes affecting products are proposed
• Assist with new projects and provide input into the review of business requirements, including supporting technology initiatives
• Ensure all products are in compliance and meet all regulatory requirements
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Experienced working professional role providing specialized business services, analysis, advisory or processes / program support within their own area of speciality
• Coordinate product research and analysis and development
• Provide information and advice at the broad functional level and tactical input on activities in other business/ functional areas
• Lead projects or work streams within broader projects with moderate risk and may be accountable for ongoing activities, processes and functional programs
• Work within broad guidelines / policies and independently performs tasks from end to end
• Work performed under moderate management guidance and supervision
• Typically reports to Manager / Senior Manager, Product

EXPERIENCE & EDUCATION

• Undergraduate degree or product management certificate and / or
• 3+ years relevant experience (channel/distribution, finance, control partners, technology)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.