Are you interested in driving the creation and take ownership of Elsevier’s Conversational AI design Framework?
 

Are you looking to be a key player in our Conversational AI technology landscape?
 

About our Team: Senior Conversational AI Designer to join a team of 50+ UX designers and UX researchers, with strong support from upper management to learn and grow in your career. This role is ideal for someone who has a strong interest in conversational AI technologies and is passionate about creating intuitive,
user-friendly experiences for medical professionals. If you are passionate about transforming user interactions with AI, we would like to meet you.
 

About the Role: With the increased development of Generative AI solutions, there is a need for a conversational designer. This individual will support AI projects and develop their capabilities in-house.
 

Responsibilities

• Designing new  conversational AI experiences or enhancing existing ones, focusing on  improving the interaction patterns between users and conversational AI  agents.
• Optimizing conversational  agent responses to meet user expectations for length and information  presentation. Using behavioral science principles to design mechanisms
   that nudge user behavior toward better outcomes.
• Prototyping  conversational experiences and validate them with users to help  communicate concepts before they are developed. Tracking performance of  Conversational AI agents using qualitative and quantitative data. Turn insights into opportunities to improve the experience.
• Working closely with  Product Managers and Data Scientists to optimize large language models in  an agile development environment. Driving the creation and take ownership of Elsevier’s Conversational AI design Framework, documenting  standards, processes and methods
• Being an advocate  for the Conversational AI Design community of practice and communicating  the value of Conversational AI Design to stakeholders. Guiding other UX  practitioners who wish to learn the craft of Conversational AI  Design

Requirements

• Experience in  designing for Generative AI Conversational experiences
• Possess hands-on  experience working with large language models and designing the interaction for them.
• Experience with  prompt engineering and prompt chaining. Possess the knowledge of the  fundamentals of conversation, e.g., turn-taking, cognitive load,
   pragmatics
• Ability to deal with  ambiguity in a changing business environment. Knowledge of Agile, Design  Thinking, and user-centered design processes. Exhibits a keen
   interest in AI safety and ethics.
• Have the driven  desire to revolutionize and  positively impact how people interact with computers. Possess an understanding  of cognitive factors influencing user behavior

Work in a way that works for you
 

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business
 

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.