Role: Gen AI Specialist

Location: Bangalore

Full/ Part-time: Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

We are seeking an experienced GenAI / Agentic AI / Copilot Specialist to design, build, and deploy enterprise-ready Generative AI solutions. The role focuses on developing agentic AI workflows, AI copilots, and LLM-powered applications that automate complex business processes and enhance decision-making.

The ideal candidate will have strong hands-on experience with LLMs, multi-agent orchestration frameworks, RAG architectures, and cloud-native AI platforms, and will work closely with business stakeholders, data scientists, and engineering teams to translate business needs into scalable AI solutions.

Key Responsibilities:

• Design and implement Generative AI and Agentic AI solutions using LLMs for enterprise use cases
• Build AI Copilots for business functions such as operations, analytics, customer support, and internal productivity tools
• Develop and orchestrate multi-agent workflows using frameworks such as LangGraph, CrewAI, or similar
• Architect and implement Retrieval-Augmented Generation (RAG) pipelines using vector databases and document stores
• Integrate GenAI solutions with enterprise systems (APIs, databases, ERP/CRM, ticketing systems)
• Optimize prompts, agent reasoning flows, and tool-calling mechanisms for accuracy, performance, and cost
• Implement human-in-the-loop (HITL), validation, and feedback mechanisms for production systems
• Ensure security, compliance, and data privacy in GenAI applications
• Collaborate with cloud, DevOps, and MLOps teams for deployment, monitoring, and scalability
• Stay updated with the latest advancements in LLMs, agentic frameworks, and copilot architecture

Requirements:

• 5+ years of experience in AI/ML, Data Science, or Software Engineering and  hands-on experience building Generative AI–powered copilots or intelligent
• Hands-on experience with Microsoft Copilot (M365 Copilot, Copilot Studio / Power Virtual Agents)
• Strong expertise in designing custom copilots for enterprise use cases
• Experience integrating copilots with Microsoft Graph, SharePoint, OneDrive, Outlook, Teams, and Excel
• Working knowledge of Azure OpenAI Service and prompt orchestration within Copilot solutions
• Experience implementing security, governance, and tenant-level controls for Copilot deployments
• Strong hands-on experience with Power Automate (cloud flows, desktop flows, attended/unattended RPA)
• Ability to design end-to-end business process automation using Power Automate + Copilot
• Experience building AI-assisted workflows using Copilot actions within Power Automate
• Integration experience with Power Apps, Dataverse, and Power BI
• Knowledge of connectors, custom connectors, and API-based integrations
• Experience with LLMs (OpenAI GPT models, Azure OpenAI, Mistral, open-source LLMs)
• Hands-on experience with agentic frameworks (LangChain, LangGraph, CrewAI, AutoGen)
• Expertise in Retrieval-Augmented Generation (RAG) architectures and vector databases
• Prompt engineering, tool/function calling, and multi-step reasoning workflows
• Human-in-the-loop (HITL) and agent validation patterns

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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