If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

Responsible for performing receptionist, clerical and transcription duties related to the manual and mechanical process of order entry on an assigned nursing unit. Duties may also include basic patient care, such as taking vital signs, answering call lights, passing meal trays, cleaning of equipment, and stocking supplies. Accountable for appointment scheduling and chart management. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for performing receptionist, clerical and transcription duties related to the manual and mechanical process of order entry on an assigned nursing unit. Duties may also include basic patient care, such as taking vital signs, answering call lights, passing meal trays, cleaning of equipment, and stocking supplies. Accountable for appointment scheduling and chart management. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Assists and/or provides patient with personal care, activities of daily living and other basic needs under the direct supervision of the Registered Nurse. Coordinates formula mixing with supplies and MD order between Le Bonheur and West TN Healthcare NICU techs.
• Coordinates patient admits with accepting MD, Charge Nurse, Transfer center and Outside Facility. Registers patients on admission, reviews paperwork with parent/guardian to obtain signatures, and scans medical records into EMR.
• Maintains clean treatment rooms, patient rooms and equipment to retain infection control. Keeps appropriate records such as, ordering, sorting, storing supplies and restocking, ensuring proper segregation and safe disposal of hazardous waste.
• Responsible for auditing and stocking inventory levels on isolation carts, linen carts, and hygiene stations to ensure all supplies are readily available.
• Assembles patients’ charts, records patient information on unit recorders, routes charges and enters orders in the electronic medical record.
• Answers telephone and patient call lights and relays information to appropriate team member and notifies physician of consults. Schedules appointment appointments and procedures.
• Respects and promotes patient rights, responds appropriately to emergency codes and ensures adherence to all policies and procedures.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• Required - No Education Required

Work Experience Requirements

• Required - WORK EXPERIENCE QUALIFICATION-3-1654 1-3 years

Licenses and Certifications Requirements

• Required - HEARTSAVER - American Heart Association
• Preferred - BASIC LIFE SUPPORT - American Heart Association

Knowledge, Skills and Abilities

• Knowledgeable of keyboard and medical terminology.
• Ability to read, write and understand verbal or written instructions.
• Ability to foster and maintain good working relationships with internal and external customers, patients and families.
• Demonstrates compassion and patience with a deep level of concern for patients.
• Ability to effectively communicate verbally with others.
• Knowledge of computer data entry/retrieval skills (MS Office Suite); prior experience with electronic medical record systems preferred. Ability to set priorities, coordinates and organizes multiple tasks, and maintain control of workflow.
• Ability to maintain confidentiality at all times according to hospital policy and procedures and HIPAA requirements.
• Ability to understand principles and implement basic procedures of infection control.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this job.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.
• Exposure to high levels of noise.
• Subject to call back and overtime as required.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.