Schedule - Monday - Friday 8:30am - 5:00pm may be flexible on schedule

Essential Functions

• Educates patients and families regarding eligibility for programs such as Medicaid or other government programs, foundations, and other third-party support programs.
• Investigates eligibility for Intermountain patient financial assistance programs, explains related requirements and coordinates necessary financial assistance applications.
• Communicates to patients and families regarding various sources of financial obligation related to their care and explains any potential patient obligation that may remain.
• Communicates effectively with colleagues, health-related agencies, and foundations.
• Accurately and efficiently completes necessary data forms.
• Demonstrates well-developed interpersonal skills dealing with people of different cultures and backgrounds.
• Exhibits strong communication and customer service skills while maintaining professional boundaries.
• Understands and is compliant with all state and federal laws, regulations, policies and procedures, and guidelines related to the specific area of practice. 

Skills

• Billing
• Microsoft Excel
• Microsoft Word
• Patient Care
• Health Care
• Financial Assistance
• Interpersonal Communication
• Customer Service
• Organizing
• Microsoft Outlook 

Required Qualifications

• Strong attention to detail
• Excellent organizational skills
• Proficiency in Microsoft Office 

Preferred Qualifications  

• Experience with healthcare or insurance organizations related to admitting, billing, claims processing, financial counseling, collections, contracting or utilization review; or other relevant coordination experience.

• Bachelors degree

• Bilingual (English and Spanish)

• Strong experience in pharmaceutical technology

• Strong experience with prior authorization

• Knowledge of Medicaid

Physical Requirements 

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.