Concierge

Posted:
8/19/2024, 5:00:00 PM

Location(s):
Queensland, Australia

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support ⋅ Operations & Logistics

  • UQ Brisbane City

  • This is a full-time position contracted for 3 years

  • The position is a Food & Beverage Grade 4 salary $61,772.81 plus superannuation of 17%. 

  • Based in the Heart City at UQ Brisbane City
     

About This Opportunity  


We are seeking an energetic, organised and customer focused Food and Beverage Supervisor to coordinate and deliver exceptional hospitality services at UQ Brisbane City, an iconic go-to destination for premium professional development, networking, and event opportunities for our global alumni and the community. Situated in the heart of Brisbane city, we are specifically seeking staff with experience in supervising other hospitality staff, including the concierge and Food & Beverage wait staff.

Operational/Function Responsibilities

  • Foster a high-performance team culture focused on delivering exceptional customer service and achieving organizational goals.

  • Optimize operational efficiency through effective staff management, financial control, and resource allocation.

  • Build and maintain relationships by Coordinating with stakeholders to ensure event success.

  • Manage resources and finances by controlling costs, optimizing inventory, and ensure financial viability.

About UQ 

UQ Brisbane City is the go-to destination for premium professional development, networking, and event opportunities for our global alumni community – conveniently located in the heart of Brisbane’s CBD. 

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave 

  • 17% superannuation contributions 

  • 17.5% annual leave loading 

  • UQ Study for Staff 

  • No split shifts or public holidays

About You: 

You'll have experience in a similar role, coupled with a current RSA and Food Safety Certificate. You'll be able to demonstrate knowledge of seamless event operations, including leading teams, problem solving, WHS, operating POS systems, and basic abilities in working with audio visual equipment. You'll be highly organised, collaborative, and committed to exemplary customer service.

You must have ongoing unrestricted work rights in Australia to apply for this opportunity.

  • Completion of a relevant degree/diploma or at least 1-2 years’ subsequent relevant work experience

  • Current Queensland Responsible Service of Alcohol Certificate (RSA)

  • Demonstrated experience in a supervisory role in a high-profile venue.

  • Highly developed organisational and leadership skills and ability to work under pressure.

  • High level of communication and interpersonal skills, with a customer-oriented focus.

  • Sound understanding of workplace, health, and safety issues.

  • High standard of personal grooming and hygiene

Questions?  

For more information about this opportunity, please contact David Parrett: [email protected] Please note: Applications will only be considered via UQ’s Workday. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.  
 

Want to Apply?  

All applicants must upload the following documents in order for your application to be considered: 

  • Cover letter summarising how your background aligns to the ‘About You’ section   

  • Resume  

Other Information  

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.  

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments. 

Applications close 03/09/2024 at 11.00pm AEST (R-41730) Applications will be reviewed as received. Candidates may be interviewed prior to the job closing date. We encourage candidates to apply as soon as possible. The University of Queensland reserves the right to close this application process early.