As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

The Digital Technology Product Management Group Manager is a position within the digital organization that works on providing the best Digital experience for consumer banking customers, including working with business partners to understand strategic objectives and create a roadmap the team can rally behind.

This position will manage a team of US based product owners who deliver best-in-class digital experiences, create partnerships within the organization and make data driven decisions.

Responsibilities:

• Responsible for the overall vision, long-term strategic view, technical capabilities and roadmap of the digital product platform in his/her category/division. Clearly communicate goals, and desired outcomes throughout the company.

• Lead a team of Product Managers and engage with an experienced cross-disciplinary staff to conceive, design and develop innovative financial platform products

• Accountable for end-to-end implementation of digital products and experiences – this includes execution strategy & planning, ideation, designing the end-to-end customer journey, gathering and grooming requirements, securing stakeholder buy in and Governance approvals, conducting post-release analysis

• Primary interface with the Business and stakeholders, builds strong partnership with them to help drive strategic direction and investment decisions, shape business and product requirements into platform requirements while maintaining synergy with technology, operations and risk partners.

• Compiles content for periodic Exec level communications, reviews and updates

• Understands domain and competitive landscape; may lead strategic and technology decision making for the platform product domain

• Inspires a culture of “test and learn” experimentation and innovation to solve core business and end customer needs

• Leverages customer research, feedback, competitive analysis and industry trends to drive investment choices that will cultivate long-term innovation for the business and customer.

• Creates a comprehensive user experience for an entire customer domain using various design thinking techniques

• Define and track scorecard KPI's for data driven decisions to features and strategy. Reviews them regularly with technology peers and business partners.

• For any issues, communicates to Sr. Management; assess the alternatives to resolve (“path to green”) and builds a plan for resolution; makes recommendations that will meet the goals and may directly implement resolution plans

• Make appropriate tradeoffs to optimize time-to-market

• Develops method for prioritization and triage of new changes and defects for team to apply, makes key decisions on showstoppers and end product quality

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience in Product Management

• Experience with end-to-end implementation of Digital experiences

• 2+ years of experience in Digital Payments technologies is a big plus

• 5+ years leading and managing technology teams. Demonstrated interpersonal and talent management skills, including the ability to identify and develop product management talent.

• First-class influencing skills to build support in other groups, including with senior leaders across Business, Technology and Risk functions

• Capacity to develop and maintain comprehensive set of business plans and financial models. Ability to use hard data and metrics to back up assumptions and develop business cases.

• Has thrived and succeeded in delivering high quality technology products / services in a high growth environment where priorities shift rapidly.

• Ability to think strategically but stay on top of tactical execution

• Excellent product and platform instincts and communication skills coupled with a passion for business, technology while delivering a world-class customer experience

• Demonstrated track record managing all aspects of a successful software or technology product or platform throughout its lifecycle, including product strategy development, customer insights/needs, and requirements definition

• Data-driven analytical skills, extensive experience with data/reporting tools

• Able to operate and thrive with partial information and ambiguity and have a track record of building successful teams

• Self-starter with the ability to define goals and strategies with minimal management oversight

Education:

Bachelor’s/University degree