What you will do:

The Technical Support Engineer will provide remote technical support on VRF products to the Customers in a consistent manner across all product offerings with the clear goal to achieve a special technical support. The role is accountable for positioning our company as a leader in providing reliable Technical Support in a way that is easy for our customers to work well with us. This position is not eligible for Visa sponsorship.

How you will do it!

• VRF & Ductless troubleshooting

• Provide prompt responses to calls coming into technical support

• Provide professional responses to emails as they come in

• Keep track of new product documentation to support customers

• Assist reps, distributors, and contractors with solving technical issues

• Log calls and incidents into the salesforce module to track information by customer

• Upon request, provide information such as manuals, wiring diagrams, clearances, piping recommendations based on piping rules, or any other information as published by JCH

• Assist with RTSM onsite request for site visits

• Follow up with customers to ensure the job site is complete after recommendations have been given

• Help customers commission job sites and controls

• Help explain control-based questions and commissioning of those controls 

• Knowledge of the following:

  • Interpreting wiring diagrams

  • Interpreting refrigerant flow charts

  • Logging customer and jobsite info in salesforce

  • Reading and analyzing service checker data

What we look for:

Required

• University or Technical degree

• 3 - 6 years technical support experience

• Data entry experience

• EPA Universal Certified

• Strong written and oral communications

• Critical thinking and problem solving

• Proficiency in handling multi-task projects

• Ability to travel to Dallas, TX as needed for training(s)

Preferred 

• 6 years experience as a field technician

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.