SUMMARY:

Under general supervision, the Sales Support I is responsible for delivering support services to our national account business unit. This role is responsible for the administrative aspects of sales including responding to customer questionnaires, maintaining customer profiles, and advising others on contractual obligations.

 

JOB DUTIES

• Develops processes for compiling and supplying customer requests.
• Implements and maintains customer profile and contract data in our system.
• Sets up pricing in system per customer agreement.
• Implements and maintains listing of active accounts under each customer agreement.
• Assists branches in understanding their roles and responsibilities in a customer agreement.
• Provides timely responses to branch or other management account inquiries and projects. Resolves problems as they arise.
• Creates presentations for customers including implementation, contract kick-off, review meetings, performance data, and additional requested information.
• Creates reports for customers including performance data, customized reporting, cost savings data, and additional requested information.
• Fields phone calls and e-mails coming into the department.
• Prepares and participates in customer meetings and conference calls (quarterly reviews, proposals, presentations, projects, issue resolution, etc.)
• Performs other duties as assigned.
• Prepares professional responses to a customer's questionnaires, coordinates with appropriate departments regarding customer requirements, pricing, purchasing agreements and any additional requested information.

 

 

EDUCATION & EXPERIENCE

• Typically requires a bachelor's degree or an equivalent combination.

 

KNOWLEDGE, SKILLS, ABILITIES

• Strong analytical skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Basic Microsoft Office skills primarily utilizing Excel and Power Point.
• Solid math skills and reading comprehension skills.
• Desire to play an active role in servicing customers.
• Positive attitude, high energy level.
• Strong organizational and planning skills required for multitasking and project management to meet multiple deadlines.
• Some product knowledge preferred.
• Ability to gain customer trust.
• Ability and confidence to develop original written correspondence.

 

 

PHYSICAL DEMANDS:

 

LICENSES & CERTIFICATIONS:

• None required.

 

SUPERVISORY RESPONSIBILITY:

• No Supervisory Responsibility

 

BUDGET RESPONSIBILITY:

• No

 

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.