Employment Type

Permanent

Closing Date

6 Feb 2026 11:59pm

Job Title

Software Engineer - ServiceNow Developer

Job Summary

As a Software Engineer, you thrive on working with your team to design, build and deliver innovative software products and solutions that delight our customers. You apply broad knowledge in software application layer solutions and the software development lifecycle, to experiment, solve problems and own solutions that transform epics into new product features and capabilities. Your continuous learning and improvement mindset and collaboration skills are critical to success in this role, as you continue to deepen your knowledge and expertise in the Software Engineering Domain.

Job Description

Who We Are

Telstra’s an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re Australia’s leading Telco + tech company, spanning over a century with a footprint in over 20+ countries.

Focus of the Role

To design, build and support service assurance capabilities as a part of high performance software engineering team. ServiceNow Developer role involves designing, developing, and implementing various ServiceNow modules such as Customer Service Management, Incident, Problem, Change, Knowledge, CMDB, ITAM, and Service Catalog workflows

What You’ll Do  

• Develop, Deploy and improve specific technologies and their interaction with Telstra processes and systems to deliver products and services to customer business units.
• Achieve a well-defined, functioning, and repeatable set of key business, with product owners and technology processes to ensure consistent quality is maintained.
• Perform application performance, load analysis and assist in capacity planning as required to support the solution.
• Peer Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.
• Learn new technologies quickly and able to implement the same.
• Technology Assessments and Estimation of new features
• Participate into Technology POCs and technical forums to share knowledge.

About You

• Bachelor's degree in computer science, software engineering, or related field (preferred but not required).
• Proven experience as a ServiceNow Developer with 3+ years' experience and a strong portfolio.
• Hands on Experience in ServiceNow and having good knowledge of Integrations.
• ServiceNow (ITSM): Incident, Problem and Change Management
• ServiceNow – Integrations
• ServiceNow Administration
• ServiceNow Implementation
• ServiceNow Portal
• Hands on Experience on Flow designer and Custom Scoped Applications.
• ServiceNow Component - Script includes, client scripts, scheduled jobs, Business rules, UI policies, UI actions, Update set, Import set
• Back-end: REST, JSON, Java, XML, XSLT
• Front-end: angular.js, ServiceNow JavaScript, Splunk
• Continuous integration and deployments with test automation, feature branching using Bamboo, Git, Jira
• Integrating ServiceNow with other Applications using Web-Services APIs e.g. REST and Microservices

Desirable Skills:

• Different concepts of ITIL, ITSM Modules
• Develop 3rd Party Application/System integration with ServiceNow.
• Develop the customized portal web pages in ServiceNow.
• Integration Hub, ServiceNow AI (Generative/Agentic)
• Good to have knowledge on NewRelic and CI/CD tools
• Build reusable components (update sets, applications, etc.) that can be leveraged by multiple business in the ServiceNow ecosystem.
• Perform risk assessments and testing of periodic ServiceNow product upgrades to ensure ongoing stability of the platform.

What we offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births
• Up to 16 weeks paid paternity leave provided to the non-birthing partners
• Employees are entitled to 21 paid annual leaves per calendar year
• Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year
• Relocation support options across India, from junior to senior positions within the company
• Receive insurance benefits such as medical, accidental and life insurances

If you are looking to take the next step in your career, we want to hear from you!

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating.  If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.