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PROJECT NAME: AFS Management
POSITION TITLE: Service Delivery Ops Lead Manager
WORK SETUP: Hybrid
Responsibilities:
• Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
• Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections;
• Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
• Communication with the client to ensure that the AR department complies with the latest changes in the procedures
• Develops good client relationships and good relations with the colleagues
• Lead client meetings to discuss debtor performance and address issues as required
• Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
• Prepares forecasts / budget for the Team and conduct manual invoicing
• Review account status for credit release
• Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice
• Update deferred account list
• Provide AR account updates and prepare aging report and send SOA to customers, follow up with customers
• Identify AR accounts-related requests and process if approved
• Identify collection issues and escalate to responsible owner
• Prepare write off report
• Confirm disputed invoice and contact customers if dispute is valid
• Identify accounts with billing issues/revenue recognition problems
• Collect and gather data for AR Reports
• Prepare regular / daily reports
• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Facilitate the operational Change Request (CR) process
OTHERS
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation
Project/Team Location Gateway Tower 2
SKILL AND QUALIFICATIONS
• CPA an advantage but not required; preferred are graduates of accounting, business or its branches;
• BPO experience an advantage but not required
• Proficient in MS Office, SAP, or any accounting-related ERP
• Strong verbal and oral communication & client-facing skills
• Minimum 4-5 years experience in the finance and accounting field; preferably with experience in Accounts Receivable or Order-to-Cash
About Accenture:
Accenture is a leading global professional services company that helps the world's leading
businesses, governments and other organizations build their digital core, optimize their
operations, accelerate revenue growth and enhance citizen services—creating tangible value at
speed and scale. We are a talent- and innovation-led company with 742,000 people serving
clients in more than 120 countries. Technology is at the core of change today, and we are one of
the world's leaders in helping drive that change, with strong ecosystem relationships. We
combine our strength in technology and leadership in cloud, data and Al with unmatched
industry experience, functional expertise and global delivery capability. We are uniquely able to
deliver tangible outcomes because of our broad range of services, solutions and assets across
Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,
together with our culture of shared success and commitment to creating 3600 value, enable us
to help our clients reinvent and build trusted, lasting relationships. We measure our success by
the 3600 value we create for our clients, each other, our shareholders, partners and
communities. Visit us at www.accenture.com.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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