Job Description

As a Control Tower Executive, you will be an integral part of our team, contributing to various projects and initiatives while gaining valuable hands-on experience. Below are the skills, qualifications, and experiences we are looking for in an ideal candidate:

Duties

• Manage advance booking operations such as B2B job card creation, driver assignment, problem resolution and drivers movement monitoring
• Ensure service fulfillment are being adhered to and ensure minimum of 90% job completed with 0% cancellation by system
• Handle any quick queries from drivers and customers related to the advance bookings service
• Develop and maintain good relationships with both airasia ride drivers and customers
• Statistically understanding and develop report of operations
• Work closely with internal teams to meet advance booking operations needs

Skills

Must-Have:

• Operational Mindset: Ability to understand and execute tasks efficiently within the operational framework of the organization.
• Excellent Verbal and Written Communication Skills: Capable of articulating ideas clearly and concisely in both written and verbal forms.
• Deadline Management: Proficient in managing time effectively to meet project deadlines and adapt promptly to changes in priorities.
• Independence and Self-Supervision: Demonstrates the ability to work autonomously with minimal supervision, taking ownership of tasks and projects.
• Meticulousness and Self-Drive: Pays attention to detail and possesses a proactive approach to work, striving for excellence in all tasks undertaken.
• Positive Nature: Maintains a fun and positive attitude, contributing to a collaborative and enjoyable work environment.

Nice-to-Have:

• Detail Orientation: Exhibits thoughtfulness and precision in the execution of tasks, ensuring high-quality deliverables.
• Multitasking and Stress Management: Capable of handling multiple tasks simultaneously and remaining composed under pressure.
• Team Player: Enjoys collaborating with others, fostering a supportive and cooperative team dynamic.
• Resourcefulness: Possesses the ability to identify and implement innovative solutions to challenges as they arise.

Qualifications & Experience

• Diploma or degree from any major.
• Available for contract commitment of minimum 6 months (opportunity for renewal).
• Willing to be deployed in the shift rotation basis and weekend deployment
• To be based in the Puchong Office.