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Job Description

Job title: Manager, Business Operations – GMG CHINA    
Department & Location: GMG China, Shanghai
Report to: CHINA GM

Role Summary

The International Global Markets Group (GMG) team conducts business in over 150 countries and represents one of the fastest growing business units within Church & Dwight.  The Sales Operation Manager  will be a key member of the GMG CHINA team and will be responsible for supporting and building profitable business around the region. 

Role Accountabilities and Responsibilities

•    Leads the GMG China business and sales reporting and analysis process for China regions of our ~$80MM business.
•    Partners with sales management in the development of advanced customer reporting, analytic dashboards and customer insights.
•    Analyze performance metrics data and leverage it to effectively develop Sales Support operational processes.
•    Work with Sales Managers to drive corporate strategy and manage sales operational executions and ensure that the team consistently meets or exceeds daily sales performance metrics.
•    Collaborates with cross functional teams to ensure communication of brand changes (i.e. downsizing/compaction) that will impact customers to ensure smooth transition on price list and forecasts.
•    Serves as lead Project Manager on high priority strategic initiatives 
•    Customer “master data” expert tasked with identifying and implementing operational reporting efficiencies and increasing automation.
•    Oversees all GMG Customer pricing for sourced customers including PAF pricing & transition SKUs, obsoletes with no replacement or indirect replacements.
•    Manages all annual customer price increases across regions. Providing additional analysis as needed (i.e., weighted average by brand by region)
•    Provides training on pricing process and other GMG related processes and improvements.
•    Develop and Maintain SOPs for Global Operational Standardization 
•    Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team in accomplishing company goals.
•    Work closely with Sales Managers and Finance (i.e. Pricing Analyst) to address contract issues or concerns and to ensure the timeliness of contract review. 
•    Work effectively with internal support departments (Marketing, Professional Services, and Product Development) to develop effective sales strategies with Sales Managers that help promote sales to new and existing customers.
•    Other duties may be assigned.

Education and Experience                                                           

•    College graduate required. MBA preferred. 5-8 years in a related field (marketing, sales, international business management).

Skills and Competencies

•    Must be self-motivated and be able to work under tight deadlines both independently and as part of a team. Must be able to multi-task.
•    Must have excellent oral and written communications skills and be detail oriented. A working knowledge of English is preferred.
•    Proficient in Microsoft Office; Knowledge of SAP applications preferred.
•    As this position involves working with personnel overseas, this position requires the ability to work with empathy with global business partners who are often using English as a second language.
•    May require 10% - 15% domestic and international travel.

Required Training

•    On-Boarding
•    Code of Conduct
•    Sexual Harassment Avoidance

Others:
We appreciate a personality of positive attitude, aiming high, team work, self-driven, open and honest, problem solver. 

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我已了解这份工作岗位说明书涵盖了我的主要工作职责，这份文件将根据实际需要定期回顾更新。I understand that this covers the main duties and responsibilities of my role, and that this job description will be reviewed and updated periodically.

Job Holder 员工

签名Document Signed by: ________________日期Date:___________________

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/