Application Support Manager (all genders)

Posted:
9/4/2024, 6:20:55 PM

Location(s):
Berlin, Germany

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Remote

Speak our language!

We are Lingoda. Our mission is to build bridges through life-changing language learning. 

Lingoda is a fast-growing online language partner for language learners aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. With Lingoda, you're not just learning, you're teaming up with an expert who understands your goals and guides you to success, every step of the way.

Our classes are teacher-led, and supported in- and out-of-class by the latest technologies and a unique curriculum to empower our students to achieve their language goals. High-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda.

As a company we bring out the best in people with a positive culture. We challenge ourselves, and we challenge others. We work smart and make it happen. We believe in personal growth and inclusion.

We work hard to contribute to a better society. How? Here are three examples:

Lingoda’s MATCH network and Global Career Centre seek to upskill and match migrants to career opportunities in Germany, supporting them through government-funded education programs

In the German healthcare sector, we support international nurses, doctors and midwives to obtain language and professional recognition through state-sponsored education programs. As a result we have become one of the largest educational providers in this field in Germany

In December 2022 at the Digital Education Awards, we won “Best Digital Learning Product of the Year” and in 2024, Lingoda was included in  The Time's list of the 100 best EdTech companies

We are currently looking for an Application Support Manager(all genders) based in Berlin or working remotely within the EU

Your mission with us:
The Application Support Manager within our newly formed Application Support Team at Lingoda. You play a crucial role in supporting and optimising our critical third-party applications, our CRM - Hubspot, Learning Management System - Thinking Cap and Aircall

You will be responsible for maintaining high performance and user satisfaction by managing support requests, improving workflows, continuous improvements and ensuring seamless integration and operation of these applications.
Does that sound exciting? Then, send us your CV right away!

We are looking forward to hearing from you!

Your contact person for the position is Megan. 

We ask that you please apply directly via the link provided in the job description or directly on our website. Due to GDPR regulations, applications sent otherwise will not be considered.

Please note that if you are based outside of Germany that only a freelance contract can be offered. All our contracts whether freelance or regular German employment contract start on a 2 year time period.

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.