Job Description

Join us at Zendesk, where we are on a mission to power exceptional service for every person on the planet. We are accelerating that ambition by building products rooted in our AI powered analytics platform, automation, and intelligent customer experiences. We are looking for a Staff Software Engineer to be a technical leader, driving the architecture and technical roadmap for the Vega team in the Customer Reporting & Analytics group.

In this role, you will not just be writing code; you will be the technical leader responsible for building high-performance, extensible systems that serve both our customers and internal engineering teams. You will lead the charge in modernizing our web applications and infusing AI-driven capabilities into our user interfaces to elevate productivity.

What you will be doing:

• Lead Architecture & Strategy: Drive the end-to-end system design and execution strategy for significant product areas, ensuring solutions are reliable, performant, and scalable.

• Drive Engineering Excellence: Make high-impact technical decisions, establish engineering standards, and advocate for sustainable architecture and tooling.

• Modernize the Stack: Lead frontend modernization efforts by replacing legacy features with modern frameworks like React  and TypeScript.

• Innovate with AI: Strategically embed AI into products and workflows

• Collaborate Cross-Functionally: Partner closely with Product Managers, Designers, and Engineering Leaders to balance business value with technical debt and risk mitigation.

• Mentor & Strengthen the Team: Provide deep technical guidance and mentorship to other engineers, fostering a culture of continuous learning and accountability.

• Optimize Performance: Proactively identify and resolve performance bottlenecks and UX challenges to ensure a top-tier user experience.

What you bring to the role

Required Qualifications:

• 8+ years of professional software engineering experience, with a proven track record of delivering large-scale production systems.

• Deep Frontend Expertise: 5+ years of experience with JavaScript and TypeScript, and mastery of the React/Redux ecosystem.

• System Design: Strong fundamentals in system design, browser internals (DOM, event loop), and building extensible UI platforms.

• Technical Leadership: Demonstrated ability to lead complex technical initiatives and influence technical direction beyond your immediate team.

• AI/LLM Interest: Experience or strong interest in integrating Large Language Models (LLMs) into production-grade frontend systems.

• Communication: Excellent verbal and written English skills, with the ability to explain sophisticated concepts to both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with GraphQL, reactive frontend patterns, and advanced performance optimization

• Substantial backend experience in Ruby on Rails, Go, or Java to support full-stack architectural decisions

• Experience with testing frameworks such as Cypress, Jest, and Playwright

Our Tech Stack:

• Frontend: JavaScript (ES6+), TypeScript, React, Redux, GraphQL.

• Backend: Java, Ruby on Rails

• Infrastructure: AWS, Kubernetes, Docker, Spinnaker

• Observability: DataDog

What we offer

• Impact: Your work will reach millions of users and shape the future of AI-driven customer service.

• Growth: We invest in leadership development, mentorship, and provide opportunities to solve complex global problems.

• Flexibility: A hybrid work culture designed to balance rich onsite collaboration with the flexibility to work remotely part of the week.

• Comprehensive Benefits: Competitive salary and a package that includes medical, life insurance, additional days off, and mental health support.

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based  in  San  Francisco,  Zendesk  has operations  in  the  United  States,  Europe,  Asia,  Australia,  and  South  America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  

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The Poland annualized base salary range for this position is zł304,000.00-zł456,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.