We are looking for Account Maintenance & Dashboard to join our customer service team helping customers resolve Account and Dashboard issues.

As a Account Maintenance & Dashboard Representative, you will be responsible for managing billing clarifications while providing excellent customer service.

Responsibilities:

• Respond to customer inquiries and resolve their doubts through various communication channels such as telephone, email, or chat.
• Provide accurate and effective solutions to problems, complaints and inquiries from customers, account executives and other team members.
• Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).
• Meet and/or exceed performance objectives including but not limited to: customer satisfaction, call resolution and quality assurance metrics.
• Maintain knowledge of SpotOn products, services and policies.
• Perform other duties as assigned by supervisor or manager.

Skills and Knowledge:

• Excellent communication skills in English and Spanish, both verbal and written.
• Strong problem solving and critical thinking skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Familiar with internal software applications such as CRM, Hub, Salesforce, Talkdesk.

Requirements:

• Advanced English (C1)
• 1-3 years of experience working in a customer service environment
• Experience in banking, finance, payments, or related customer service industries
• Excellent customer relationship skills and a passion for achieving goals.
• Knowledge and experience in troubleshooting
• Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
• Excellent verbal and written communication skills to manage internal and external relationships.
• Ability to establish lasting relationships with clients and colleagues.
• High school diploma or equivalent (minimum).
• It is valued to have completed university or technical studies.

 

Benefits:

• Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
• Food Vouchers $1500.00 mxn pesos monthly
• Law benefits
• SGMM
• Visual Insurance 
• Dental Insurance
• Life Insurance
• Two days off per week
• Total Pass (gym)
• Development & career plan

If you believe you meet the above requirements and are looking for an exciting opportunity in the customer service field, we invite you to apply. We look forward to receiving your application!

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